Purpose: Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations.
Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted
Explain purpose of temperature screen to donors and ensure they understand reason for deferral if
Direct donor to next step of donation or options for future donations if deferred.
Model excellent customer service behaviors.
Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
Learn and share the Red Cross story, including the mission, vision, and values
Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
Report possible adverse post-donation physical reactions to the collections
Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
Responsible to inform donors of current and upcoming donation promotions
May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed
Seeking volunteers who have weekday/daytime availability, are available at least two times a month for shift of 3-6 hours, and who can commit to serving 6-12 months.
Donor Center volunteers must make weekly commitment to volunteer. Mobile blood drive expectation is at least twice a month.
Saturday mornings are also needed in select counties.
If you are volunteering for Service Learning Hours, you must complete a minimum of 40 hours of volunteer service.
Must be age 18+
Ability to display the utmost professionalism and communication skills
Extremely comfortable working with people from diverse communities and backgrounds
Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
Ability to explain/teach technology to donors and fellow volunteers
Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture
About American Red Cross - National Capital & Greater Chesapeake Region
4700 Mt. Hope Drive, Baltimore, MD 21215, US
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to a service member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.