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Volunteer at Blood Drives in Fairfax, VA!

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American Red Cross - National Capital & Greater Chesapeake Region

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Purpose: Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations.

Responsibilities:

  • Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
  • Manage donor flow at temp taking station to ensure only donors passing temp screen are permitted
  • Explain purpose of temperature screen to donors and ensure they understand reason for deferral if
  • Direct donor to next step of donation or options for future donations if deferred.
  • Model excellent customer service behaviors.
  • Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
  • Learn and share the Red Cross story, including the mission, vision, and values
  • Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
  • Report possible adverse post-donation physical reactions to the collections
  • Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
  • Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact
  • Responsible to inform donors of current and upcoming donation promotions
  • May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Time Commitment:

  • Seeking volunteers who have weekday/daytime availability, are available at least two times a month for shift of 3-6 hours, and who can commit to serving 6-12 months.
  • Donor Center volunteers must make weekly commitment to volunteer. Mobile blood drive expectation is at least twice a month.
  • Saturday mornings are also needed in select counties.
  • If you are volunteering for Service Learning Hours, you must complete a minimum of 40 hours of volunteer service.

Qualifications:

Must be age 18+

  • Ability to display the utmost professionalism and communication skills
  • Extremely comfortable working with people from diverse communities and backgrounds
  • Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.
  • Ability to explain/teach technology to donors and fellow volunteers
  • Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture

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About American Red Cross - National Capital & Greater Chesapeake Region

Location:

4700 Mt. Hope Drive, Baltimore, MD 21215, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to a service member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Community
Health & Medicine

WHEN

We'll work with your schedule.

WHERE

8550 Arlington Blvd suite 325Fairfax, VA 22031

(38.86617,-77.23809)
 

SKILLS

  • Office Reception
  • Customer Service
  • Basic Computer Skills
  • Organization
  • People Skills

GOOD FOR

  • Teens
  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 4-8 hours per month
  • Ongoing

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