Join the Red Cross in Silver Spring, MD as a Casework Volunteer!

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ORGANIZATION: American Red Cross - National Capital & Greater Chesapeake Region

The Specialist provides emergency communication and casework services to Red Cross clients. Duties include:

  • Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients.
  • Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service.
  • Understands and applies Red Cross and SAF policies consistently and correctly.
  • Compose and deliver emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks

*Volunteers must be able to work out of our Silver Spring, MD hours and be available during business hours (9am - 5pm) during weekdays.

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About American Red Cross - National Capital & Greater Chesapeake Region


4700 Mt. Hope Drive, Baltimore, MD 21215, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to a service member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.


Health & Medicine
Veterans & Military Families
Community, Health & Medicine, Veterans & Military Families


We'll work with your schedule.


American Red Cross Silver Spring Office2020 East West HighwaySilver Spring, MD 20910



  • Psychology
  • Community Outreach
  • People Skills
  • Relationship Building
  • Verbal / Written Communication




  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training

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