Human Resource Customer Support for COVID19 Exposure/Diagnosis

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ORGANIZATION: American Red Cross - National Headquarters

Serve as the customer support agent supporting Red Cross managers, employees and volunteers who submit COVID-19-related exposure/diagnosis information to the HR mailbox: HR_COVID_Exposure@redcross.org.

This position supports the National Headquarters (NHQ) Human Resources (HR) team. This is a remote (volunteer-from-home opportunity). Due to the ongoing business need for this work, we regret that this position is not ideal for an individual who are temporarily home due to COVID-19.

Serve as customer support supporting Red Cross managers, employees and volunteers who submit COVID-19-related exposure/diagnosis information to the HR mailbox: HR_COVID_Exposure email

  • Confirm details of staff’s exposure.
  • Confirm medical guidance received by staff.
  • Identify exposure to additional staff and clients.
  • Open cases for all additional staff exposure.
  • Report cases of client exposure to management team and appropriate medical director.
  • Provide guidance on leave, alternate work, and pay.
  • Take HR action based on each staff case.
  • Review case information to identify gaps in data and/or needed follow-up.
  • Follow up with managers, employees and/or volunteers for additional information.
  • Data entry to bring a case to resolved status.

All qualifications are required:

  • Professional experience maintaining sensitive and confidential information
  • Minimum of 6 years of experience working in human resources, labor relations or managing a team of employees
  • Strong analytical, critical thinking and problem-solving skills to escalate cases as needed
  • Proficient in Microsoft Office (i.e. Excel tracking and managing a shared inbox in Outlook)
  • Excellent verbal and written communication skills
  • Ability to demonstrate concern, patience, warmth, compassion
  • High degree of attention to detail
  • Comfortable with ambiguity and the ability to adapt to a fast-paced, ever-changing environment
  • Reliable internet service
  • A phone with the ability to make and receive long distance calls

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About American Red Cross - National Headquarters

Location:

431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

CAUSE AREAS

Crisis Support
Disaster Relief
Politics
Crisis Support, Disaster Relief, Politics

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

DATE POSTED

August 24, 2020

SKILLS

  • Human Resources Strategy
  • Organization Design
  • Human Resources Recruitment
  • Human Resources Legal Compliance
  • Human Resources Assistance

GOOD FOR

N/A

REQUIREMENTS

  • Must be at least 18
  • Minimum of 1-month, working 4 hour shifts daily when available. 1-month commitment on a rotating basis This is a virtual position
  • All qualifications are required: Professional experience maintaining sensitive and confidential information Minimum of 6 years of experience working in human resources, labor relations or managing a team of employees

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