Case Manager

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Poppy Life Care is approved by the IRS as a 501(c)(3) organization in the United States. We are endorsed by GuideStar which specializes in the reporting of U.S. non-profit companies. We have many opportunities to make an impact, grow your network and business portfolio while building a non-profit and working in an agile startup environment.

We hope you will consider us in your search!

Our Mission:

Poppy Life Care is a United States non-profit 501(c)(3) organization that is determined to educate and empower children and their parents struggling with children’s health issues related to spectrum disorders, development disorders, ADHD, anxiety and depression. Our goal is to facilitate awareness and education while building innovative care programs, which we hope to accomplish alongside our local communities, its businesses and people. We believe in helping each other as part of an ecosystem of local business, healthcare groups, academic institutions and professionals alike.

"Empowering the Next Generation"

More About the Company:

At Poppy Life Care we care about people and strive to create environments that empower people and ideas.

We are paving the way to education and care programs and looking for candidates that want to join us in making a difference! Candidates should excel in fast-paced environments, express a willingness to learn, be passionate about what they do and ideally have a strong background in education, business, non-profits, or startups. We are rapidly growing and have unique opportunities available.

Check us out at www.poppylifecare.org!

Duties and Responsibilities include, but are not limited to, one or more of the following projects that support PLCF efforts:
   
*     Answer calls and respond to emails
*Spanish Bilingual (preferred)
*     Handle customer inquiries both telephonically and by email
*     Research required information using available resources
*     Manage and resolve customer complaints
*     Provide customers with product and service information
*     Enter new customer information into the system
*     Update existing customer information
*     Process forms and applications
*     Identify and escalate priority issues
*     Route calls to the appropriate resource
*     Follow up customer calls where necessary
*     Document all call information according to standard operating procedures
*     Complete call logs
*     Produce call reports

Educational Requirements:

• Highly organized with the ability to meet deadlines and detail-oriented
• Experience with working in a collaborative team environment
• Strong verbal and written communication skills
• Comfortable with working in a virtual environment
• Customer focus, data entry, and listening skills
• Fluent in Spanish is a plus.

Time Commitment Minimum:
Flexible, approx. 10 hours per week. Hours may be scheduled during normal business hours (Monday - Friday between 8 a.m. - 5 p.m.). Applicants able to schedule the maximum hours/duration listed for the internship/Volunteer typically to gain a more in-depth experience.Minimum 3 months commitment required.

Benefits Available to our Volunteers:
Although this is an unpaid volunteering opportunity that does not lead to employment or includes employee benefits, this opportunity offers:

• Learn about startup environments and gaining experience in building relationship
• Provide a significant contribution to the Operations Department
• Fulfill college or university internship or volunteer requirements
• Build your resume with a unique startup experience
• Letter of Recommendation after 90 days
• PLUS have fun learning - there is so much opportunity!

How to Apply:
Please submit your application or send a resume and cover letter to support@poppylifecare.org

This volunteer opportunity is provided by VolunteerMatch, in partnership with LinkedIn for good!
****** MUST LIVE IN THE U.S. TO APPLY ******