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Helpline Volunteer & Internships (VIRTUAL!!)

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National Alliance on Mental Illness- Greater Cleveland

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***PLEASE NOTE: WHILE THIS IS A VIRTUAL OPPORTUNITY DUE TO COVID, APPLICANTS MUST LIVE IN THE CUYAHOGA COUNTY, OHIO AREA!!!**

The NAMI Helpline is an information, resource, and referral line that provides a vital service to the NAMI Greater Cleveland community. Inquiries are responded to by phone, email, in-person, and written correspondence. Volunteers/interns provide information about mental health conditions and treatment options. NAMI Greater Cleveland’s education and support programs, and other mental health resources along with referrals to NAMI State and NAMI Affiliate organizations, mental health agencies and support organizations.

Volunteers/interns extend empathy, understanding, respect and emotional support to everyone contacting the NAMI Helpline. In return, you will gain extensive first-hand experience that allows you to develop an in-depth understanding of the people living with and issues surrounding mental illness.

Minimum Requirements for Volunteer Helpline Receptionist:

-Volunteers/interns are required to commit to a minimum of one, 4-hour shift per week during regular Helpline hours (09:00 am - 5:00 pm; Mon-Fri), for the duration of one year or more following completion of training.

-A student or professional of mental health, and/or someone with "lived," personal experience with a mental health condition and recovery - either as a person living with a mental health condition or a someone caring for a loved one living with a mental health condition

-Excellent communication skills (oral and written), particularly in listening and ability to convey a respectful, empathetic tone

-Preferred experience in a call-center or service-oriented position

-Analytical ability with problem-solving skills and resourcefulness for assessing callers' needs and finding correct resources in a timely manner

-Basic knowledge of mental illnesses, treatments, recovery, and mental health care systems with an interest in learning more

-Minimum basic skills with MS Office (Word, Outlook, Excel) and social media; Intermediate keyboarding skills with minimum typing speed of 45 wpm

-Ability to conduct basic internet research quickly while simultaneously managing phone conversation

-Bilingual English/Spanish ability strongly welcomed

-Willingness and capability to undergo an ongoing Helpline training process

-Is (or willing to become) a member of NAMI

Personal Qualities:
-Demonstrated reliability, professionalism and punctuality
-Respect and compassion for people affected by mental health conditions with desire to help others facing mental health challenges
-Ability to manage emotionally stressful situations with positive spirit and open-mindedness
-Passion to learn about mental health conditions, resources, and behavioral health system
-Willingness to take initiative to seek help when needed, and ability to accept and implement constructive feedback
-Maturity and patience to communicate effectively with people from diverse backgrounds and experiences while demonstrating empathy to facilitate respectful dialogue with callers who may be in emotional distress or active psychosis

2 Shifts

  • 09:00 AM to 01:00 PM
  • 01:00 PM to 05:00 PM
  • NONE OF THESE TIMES WORK FOR ME, BUT I CAN STILL HELP
More Shifts

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About National Alliance on Mental Illness- Greater Cleveland

Location:

2012 West 25th Street, Suite 705, Cleveland, OH 44113, US

Mission Statement

NAMI (National Alliance on Mental Illness) Greater Cleveland is dedicated to empowering those living with mental illness and their family members to achieve a better quality of life by providing education, support, information, and referrals.

Description

NAMI Greater Cleveland provides services to those with serious mental illnesses and their family members through a variety of support and education programs. In addition, we advocate on behalf of our members and the community on issues related to mental illness. Program highlights include:

  • Support Groups: 16 groups providing mutual support averaging 2,500 visits per year;
  • Helpline: providing information and referral to over 1,485 callers per year;
  • Educational Courses: free classes, including NAMI’s signature Family to Family course, reaching over 75 participants per year;
  • Outreach: providing information about mental illness via our Community Education Nights, Speakers Bureau and Health Fairs to more than 1,100 people per year;
  • Multi-Cultural Outreach: providing specialized services to the African-American and Hispanic communities, including Spanish-language courses and materials.

Advocacy & Human Rights
Crisis Support
People with Disabilities

WHEN

We'll work with your schedule.
This opportunity has 2 shifts

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Customer Service
  • Basic Computer Skills
  • Multi-Tasking
  • Counseling / Mental Health
  • People Skills
  • Social Work

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • At least one - 4-hour shift a week.
  • This opportunity is occurring virtually with multiple meetings happening through Zoom and Teams. The applicant would need to have experience using these applications and working with a virtual team.

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