Department Engagement Lead - Boise

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The Department Volunteer Engagement Lead is responsible for overseeing volunteers serving in the department while working to provide and maintain a positive volunteer experience.

• Responsibilities
  • Consults with department managers on position on-boarding, planned growth experiences, and volunteer career development
  • Provides consultation, coaching an training resources to promote positive workforce relationships (employees with volunteers, volunteers with volunteers) and effective ongoing volunteer engagement.
  • Follows up with volunteers and department managers to ensure proper placement and job satisfaction
  • Consults with department managers regarding the leadership potential of volunteers and supports requesting department managers in developing leadership and advancement opportunities for volunteers
  • Serves as the point of contact for reassignment or referring volunteers to other department positions, or if not a fit for the department of Volunteer Services
  • Connects supervisors of volunteers to Volunteers Services HR relations team for mediation and facilitation of volunteer grievance and performance related issues
  • Leads ongoing discussions with requesting department managers about volunteer engagement cycle, roles and responsibilities working to identify what’s working and lessons learned
  • Conducts exit interviews
  • Works with team members to ensure the integration of their work with volunteer recruitment referrals and screening, recognition and Volunteer Connection
• Time Commitment Approximately 10 hours per month, working remotely and on-site
• Qualifications
  • Enthusiastic about Red Cross mission and program
  • Proven leadership in nonprofit or for-profit organizations
  • Cultural sensitivity to diverse audiences
  • Knowledge and understanding of Red Cross services and operations and opportunities for volunteer service
  • Works well both individually and with others
  • Relevant, complementary management and/or technical skills/operational experience
  • Relationship building skills, working collaboratively with staff partners as well as board members, senior management, and other volunteer partners as needed
  • Understand the value of volunteers and provide leadership and support to ensure volunteers are productive and have a mutually rewarding experience

• Relationships Red Cross employees, volunteers, donors and the public
• Length of Appointment One year appointment, renewable annually based on satisfactory performance of positions
• Development Opportunities
  • Community advocacy and leadership
  • Relationship building
  • Enhance leadership and communication skills
  • Interact with and meet a variety of people
  • Team building with the Red Cross, volunteers and community partners
• Requirements
  • Orientation to the Red Cross
  • On the job training, as needed