Foster Parent Representative

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Making Dallas a No-Kill city is a big job and as a volunteer-based organization, we need a lot of great volunteers to do it. Dallas Pets Alive relies heavily on foster homes to save animals from euthanasia. As a Foster Parent Representative, you will be making a huge impact on this mission by assisting our foster families throughout this process.

To be considered, please be sure to also complete our volunteer application at https://dallaspetsalive.org/volunteer/volunteer-application/

Team: Foster

Reports to: the Assistant Foster Director, Foster Director, the VP of Animal Operations, and the Executive Director.

Works with: Will have regular and continuous contact virtually or over the phone with team leaders, foster parents, and other volunteers.

Responsibilities:

Foster representatives will be assigned to manage anywhere from 5-20+. Reps can set their max work load to accommodate their availability and schedules

• Checking in with foster parents at scheduled times via email. If no response within 48 hours, following up with a phone call or text then escalating to appropriate parties
• Continuous communication and check in with foster parents within 24 hours of new pull through adoption of the pet
• Collecting marketing information for foster animals and uploading to Shelterluv internal database
• Ensuring that foster animal is medically up-to-date and acting as liaison between medical team and foster parent
• Assisting in troubleshooting any issues with the foster pet including training advice and medical issues
• Maintaining notes of correspondence with foster parents regarding the pet
• Referring issues beyond the scope of this function to other volunteers, team leaders, or Foster Director for further processing
• Developing relationships with foster parents, and professionally managing potential complaints
• Assisting with any other duties needed to help drive Dallas Pets Alive!’s mission and support our values

Qualifications/Skills:

• HS diploma/equivalent required with related animal/rescue group experience
• Consistent availability required (in case emergencies arise), flexible schedule to answer foster questions during the workday preferred
• Ability to work virtually (phone, email)
• Experience as a foster parent for the type of animal you are looking to oversee
• Experience with pets beneficial - but applicants do not need to be medical/behavioral experts (there will be a support system to help with these types of issues)
• Must not have conflicting associations with similar non-profit organizations or business(es) related to animal welfare

Dallas Pets Alive! Musts:

• Excellent oral and written communication skills to maintain professional level correspondence at all times
• A motivational, can-do attitude to represent Dallas Pets Alive! in a positive manner to our supporters and the general public
• A problem-solving mindset to handle and diffuse challenging situations in a professional manner
• A love for animals and dedication to the cause of animal welfare

To be considered, please be sure to also complete our volunteer application at https://dallaspetsalive.org/ volunteer/volunteer- application/