Membership Coordinator Needed ASAP to head new project!

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Young Mothers, Inc. has three main goals:

• Develop Programs that will serve as an educational outlet for women needing help to secure housing, education, information and resources for the betterment of themselves and their children.
• To Provide mentorships and connections to resources that will guide women towards pathways and collaborations; steering them towards the self-sufficiency necessary to support themselves and their children.
• Grow as an organization through community activities in an effort to increase our visibility, raise funding and grow to service as many women and families as possible.

We achieve these goals with a strong commitment to equity, inclusion, and understanding of the different way that diversity is expressed across The Washington Metropolitan Area.

The Member Services Coordinator plays a vital role in the achievement of these goals.

Position Description

Our goal is to ensure that Young Mothers, Inc. members receive high value, experience strong
customer service, and feel a deep mission connection to our organization. The Member Services
Coordinator is a key link with our members. S/he will ensure that the Young Mothers, Inc.
membership program is well-organized and meets the needs of diverse constituents across
this area. S/he will work collaboratively with internal and external colleagues and partners
to ensure that membership is fully integrated across all facets of DC's network.

Responsibilities

Coordination of Membership Program

1. Ensure that data about our members is accurate and up-to-date, using Salesforce CRM.
2. Process membership applications; manage membership recruitment and renewal
appeals and invoicing.
3. Monitor and report on key metrics related to membership growth and generate reports
to inform member engagement strategy.
4. Coordinate current member service programs including relationship building and
contracting with vendors and benefit providers.
5. Develop and maintain all office/electronic files and systems associated with membership.
6. Actively participate in crafting membership development strategy, including networking
with peers at other state associations to identify best practices and engaging in program
planning with YMI leadership.

Member Outreach and Communications

1. Serve as central point of contact for members; respond to general inquiries.
2. Represent YMI at key events.
3. Orient new members.
4. Communicate membership value and benefits to current and prospective members via
our website and email communications.
5. Develop and implement member recruitment campaigns
6. Engage staff and board in member recruitment and retention.