Help Answer the Call of Those in Need

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2-1-1 Big Bend

  • 4 people are interested


Become a crisis hotline counselor! 2-1-1 Big Bend operates Helpline 2-1-1 (crisis, information, and resource referral hotline) and Lifeline (national suicide prevention hotline). Volunteer Hotline Counselors provide callers with free, confidential supportive counseling, crisis intervention, information and referrals. Volunteers can receive additional training to answer the HIV/AIDS Hotline and Family Health Line. Just as you would call 9-1-1 for emergencies, you can call 2-1-1 for human service information and assistance. Because life is 24/7, so are we!

Minimum Qualifications

Applicants should possess a motivation to help people, a non-judgmental attitude and an ability to empathize, and agree to complete a 200-hour volunteer commitment. Applicants must also satisfactorily complete the application and screening process.

Applicants must be fluent in English (including speaking, writing and comprehending). This includes the ability to establish a relationship with callers, identify their problems, reflect their feelings and explore their alternatives. Because many of our services are provided via telephone this may require the ability to identify subtle inferences about a caller’s situation, thus a solid command of the English language is required.

Training and Supervision

Volunteers go through 75 hours of initial training and then have supervised phone room training before becoming cleared to answer the hotlines. The Coordinator of Volunteers and Off-Site Supervisors directly supervise Volunteer Counselors.


Volunteer Counselors are preferred for filling other positions within 2-1-1 Big Bend including Part-time Counselors, Volunteer Training Assistant, Trainer, Program Specialist and Resource Specialist. Agency positions may be advertised to the public in addition to 2-1-1 Big Bend volunteers.

Attend one of these Information/Interview sessions for more information and to apply

Tues. 1/15/19


Collins Main Library

200 W Park Ave

Program Room B

Thurs. 1/17/19


B. L. Perry Library

2817 S Adams St

Tues. 1/22/19


FSU Psychology Building

1107 W Call St

Room 106A

Thurs. 1/24/19


FSU Psychology Building

1107 W Call St

Room: 106A

More opportunities with 2-1-1 Big Bend

No additional volunteer opportunities at this time.

Community Crisis Support Homeless & Housing


We'll work with your schedule.


2-1-1 Big Bend, Inc.Tallahassee, FL 32303


  • Advocacy
  • Counseling / Mental Health
  • Crisis Counseling
  • Psychology
  • Community Outreach
  • Social Work


  • People 55+


  • Orientation or Training
  • Training is Tuesday/Thursday nights, after that you pick your schedule for 18 hours a month until you reach 200 hours
  • Must be 18

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