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Red Cross Information Technology - IT Service Desk Volunteer
ORGANIZATION: American Red Cross - National Headquarters
Please visit the new page to apply.
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DONATE TO THIS
ORGANIZATION -
16 people are interested
Do you have a background in IT and enjoy helping others solve their IT issues? Join the Red Cross IT Service Desk team and volunteer remotely from your home!
The IT Service Desk provides twenty-four-hour seven day a week first-tier support to Red Cross customers throughout the United States. The IT Service Desk’s mission is to provide accurate and timely information to requests from the users of all IT systems and business processes, resolving whenever possible at the first-tier level, and escalating appropriately when necessary.
Responsibilities include:
- Field telephone calls and online portal questions from users seeking guidance
- Provide first-tier technical support to assist users with application and software questions
- Receives, documents, tracks user questions and/or problems in a call tracking system
- Assures timely response to questions and concerns
- Adheres to all support processes, procedures, and expectations established by management to meet the highest level of customer care
- Provides input to senior team members regarding team knowledgebase requirements
- Works routine cases with ease and gradually takes on some complex cases with the aid of a team member
- Informs leadership immediately about any issue that might have potential consequence to the team or organization.
18 More opportunities with American Red Cross - National Headquarters
Opportunities
About American Red Cross - National Headquarters
Location:
431 18th St NW, Washington, DC 20006, US
Mission Statement
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Description
Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.
CAUSE AREAS
WHEN
WHERE
This is a Virtual Opportunity with no fixed address.
DATE POSTED
December 18, 2018
SKILLS
- IT Strategy
- IT Management
- IT Help Desk
- IT Consulting
- Macintosh Platform
- PC Platform
GOOD FOR
N/A
REQUIREMENTS
- Background Check
- Orientation or Training
- For the first six months, volunteers must be available on a regular basis during normal business hours for training and orientation. After the initial time period, off-hours opportunities may be available if there is a need.
- • Entry level experience with Active Directory and Password Management systems • Speak and communicate effectively and in an articulate and diplomatic manner across all levels of the organization