Help Animal Lovers with our OHS Info Line Phone Calls!

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ORGANIZATION: Ohlone Humane Society

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OHS Info Call Line Volunteer

Info Call Line: The Info Call Line is OHS’s main business line for the public. The Info Line Call Volunteer will become familiar with OHS programs and will direct callers to the OHS website, community resources, or will contact program managers for direction to relay to call back.

Duties/Responsibilities:

  • On assigned days, monitor every 2-3 hours the calls that come into Info Call Line on assigned days
  • Represent OHS to the public
  • Direct callers to OHS website or ask program managers for answers as needed
  • Research needed responses on website to share with caller and send email with instructions if requested
  • Follow up with callers if necessary
  • Enter calls and your responses into a log form after each response
  • Treat callers’ questions as private and confidential to OHS

Skills/Competencies:

  • Communications skills
  • Writing skills

Who should apply:

  • Someone familiar with the needs of the communities OHS serves.
  • Someone with passion for helping others, with passion for animals
  • One that likes to work with others and will seek the correct answers within OHS or the community to inform the public
  • Someone who would like to volunteer from home
  • Someone who respects people’s privacy
  • Minimum of 18 years old

Required time expected:

  • Daily monitoring of call line on assigned days
  • Virtual training

Please see our Volunteering Application at https://ohlonehumanesociety.org/volunteer/

1 Shift

  • 08:00 AM to 05:00 PM PST - FULL
    Volunteers pick up messages during their assigned days

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About Ohlone Humane Society

Location:

PMB #108, 39120 Argonaut Way, Fremont, CA 94538, US

Mission Statement

Ohlone Humane Society strives to inspire respect and compassion for all animals, advocate for their interests and welfare, and instill in our community that all living beings have a right to be treated humanely.

Description

Ohlone Humane Society is a nonprofit animal welfare organization that serves the Tri-City area in the East Bay. We care for animals and the community through humane programs and services. Ohlone Humane Society is privately funded and relies on the generous support of our community through donations and volunteering.

As one of the few humane societies that maintains a wildlife rehabilitation center, Ohlone Humane Society truly advocates for all creatures--from injured or orphaned native species to abandoned companion animals.

CAUSE AREAS

Animals
Community
Computers & Technology
Animals, Community, Computers & Technology

WHEN

We'll work with your schedule.
This opportunity has 1 shift

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • People Skills
  • Public Relations
  • Administrative Support
  • Verbal / Written Communication
  • Basic Computer Skills
  • Google Apps

GOOD FOR

N/A

REQUIREMENTS

  • Must be at least 18
  • Orientation or Training
  • Flexible, check messages 3 times/day and return calls or email the right person within OHS. Maybe an hour in total on 'your' day.

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