Program Support Assistant

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VOLUNTEER JOB DESCRIPTION

PROGRAM SUPPORT ASSISTANT

HUMAN RESOURCE ACHIEVEMENT PROGRAM, Inc..

GENERAL STATEMENT OF RESPONSIBILITIES

Under minimal supervision, this position is responsible for researching, organizing, maintaining and providing Directors with community resource data and information to enhance Human Resources Achievement Program, Inc. (HRAP, Inc.) capabilities. These positions report to the Division Directors.

This announcement is open until filled.

VACANCIES: Four (4) positions

DIVISIONS SUPPORTED: Director of Operations Division, Professional Development Division, Community Engagement Division, and Client Engagement Division.

ABOUT HRAP, Inc.

Mission: To break the pipeline from school to incarceration, strengthen Social, Economic and Educational (SEE) skills and provide outreach and engagement opportunities in the disadvantaged communities of colors in the Washington, DC area.

Vision: To elevate a whole community and generation of new leaders of color fulfilling their greatness.

HRAP, Inc is divided into 4 Divisions led by the Chief Executive Officer.

The Operations Division supports the growth, development and functions of the organization, ensuring that policies, information technology, budget and fundraising efforts sufficiently support the participants and staff. The division uses data-driven process improvement methodologies as a means to provide accurate guidance to division partners.

The Community Engagement and Mentorship Division manages and implements community relations initiatives in order to increase program awareness, affords community members the opportunity and education necessary to get involved, and garners support requirements for each community served. The division also connects experienced volunteers with youth and young adults to guide and advise them on how to become the best version of themselves.

The Client Engagement Division establishes community connections for educational, internship and permanent employment opportunities in order to assist community members with receiving General Educational Development (GED) and Scholastic Aptitude Test (SAT) preparation for collegiate entry, and ensure adequate job training skills and resume development options are available for those who wish to enter the workforce.

The Professional Development Division fosters lifestyle success using established community partnerships and internal accessory tools to provide participants with an equitable leverage. The division also teaches human resources laws and practices to adequately armor participants with the knowledge and strategic skills for sustainable career paths.

DUTIES AND RESPONSIBILITIES

• Utilize social media (LinkedIn, Facebook) to generate leads and build relationships
• Develop multiple external partnerships with various non profit and educational entities to achieve diversity and business objectives
• Work with Directors to identify appropriate resource requirements for programs and projects
• Recommend resource management process improvements
• Identify opportunities for donations to include in-kind gifts;
• Research and apply for program and funding resources including grants and donations; helps implement and manage grant projects.
• Manage and monitor community support and conducts re-evaluations.
• Conduct program resource evaluation to include assessing and evaluating the need for additional or new resources and services.
• Serve as a liaison to local agencies, professional boards, task force groups, churches and other non-profit organizations.
• Collaborate with other agencies to develop and coordinate resources in order to establish effective working relationships.
• Receive and make appropriate referrals.
• Monitor and analyze the effectiveness of service resource delivery within department.
• Maintain a database of resource providers and services.
• Prepare reports as needed.
• Partner with community organizations in the planning promoting and coordinating of activities and events in the community.
• Collect, analyze and synthesize data to be utilized for data visualization by MAP Analyst.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE

Bachelor’s Degree in Public Relations, Psychology, Public Administration, Social Work or a related field and 3-5 years of related community outreach/engagement experience, or equivalent education and experience in lieu of a degree.

DESIRED SKILLS/EXPERIENCE

* Proficiency in MS Office applications especially Microsoft Word and Excel.

* Clear and concise communication in both written and verbal form.

* Confident conflict-resolution and problem-solving skills.

* Assertive and firm when necessary in order to drive business forward and obtain results.

* Highly detail oriented and able to work autonomously.

* Manage multiple tasks and tight deadlines.

* Prioritize and organize workload across multiple demands.

PHYSICAL REQUIREMENTS

Light physical effort in sedentary to light work environment.

Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).

May involve extended periods of time at keyboard or work station.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating HRAP’s values. Employees are also expected to lead by example and demonstrate the highest level of ethics.

REQUIRED KNOWLEDGE

Public Relations and Communications - General knowledge of the principles, techniques and methods of public relations, marketing and communications. Knowledge of the processes and equipment used in the design and preparation of multimedia graphics, brochures and other visual aids. Knowledge of advertising and publicity techniques. General knowledge of the proper methods and techniques of researching, preparing and disseminating public information.

Community Engagement - Extensive knowledge of principles, and best practices related to effective community engagement that lead to the strengthening and empowerment of neighborhoods in order to become significant partners in addressing neighborhood/community issues.

Community Resources - Thorough knowledge of community resources related to SEE (social, economic, educational), developmental and cultural betterment, and employment services for individuals.

Human Services - Thorough knowledge of available resources to include educational, developmental, social, health and legal services for youth and their families. Knowledge of programs and policies including federal, state, and local regulations related to human services. Knowledge of programs, social economic trends and behaviors that impact the delivery of human services.

REQUIRED SKILLS

Media and Graphics - Implements text, graphic, document layout and other design elements to create visually appealing, clear and concise publications. Produces electronic presentations and other materials.

Computer Skills - Executes word processing, spreadsheet creation and the use of related software with reasonable speed and accuracy. Skill in working with text, graphics, document layout and other design elements to create visually appealing and clear and concise publications. Skill in producing electronic presentations and other materials.

Interpersonal Relationships - Develops and maintains cooperative and courteous relationships with volunteers and the public. Effectively respond to routine inquiries and disputes.

REQUIRED ABILITIES

Time Management - Plans and organizes daily work routine. Establish priorities for the completion of work in accordance with sound time-management methodology to meet strict deadlines.

Critical Thinking - Uses logic and reasoning to understand, analyze, and evaluate complex situations and research information to identity the strengths and weaknesses of alternative solutions, conclusions or approaches.

Communication - Effectively communicates ideas and proposals to diverse audiences to include preparing and conducting training, preparation of reports, and policies. Effectively listens and understands information and ideas presented verbally and in writing.

REQUIRED HOURS PER WEEK

3 contact hours per week

EEO STATEMENT

HRAP, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.