To answer calls arriving into the Red Cross county disaster hotline and to initiate a timely response to disaster incidents in the county according to Red Cross standard operating procedures.
During assigned shift, be available to answer all incoming calls into the county disaster hotline from local emergency responders requesting Red Cross help following or during a disaster. The county disaster hotline number is transferred directly to the Hotline Dispatcher’s personal phone.
When a call comes in, assess the type of response and make appropriate calls to alert the Disaster Action Team (DAT), the County Paid Staff Member, and others needed to support the response - including the on-call Public Affairs Worker and Client Assistance Card (CAC) Activator.
Provide support to the DAT while the team is on scene as needed. Support may include calling hotels or calling additional DAT responders.
Good phone skills and ability to communicate clearly
Ability to remain calm under pressure
Regular access to email
Preferably Hotline Dispatchers will have personal cell phones for 24/7 accessibility
Night Dispatchers are are call every three (3) weeks from 6pm to 6am for a one week on-call shift.