This is a Virtual Opportunity, with no fixed address.
To apply: please submit your application here: https://wgli.org/open-positions/
Duration: 1 year
Schedule: 5-10 hours a week
How you’ll make an impact
WGLI is looking a CRM Administrator to manage the Customer Relationship Management (CRM) for non-profits system on a regular basis.
What you will do
Provide a central point of contact for all system changes and technical support requests
Manage all new user set-ups and deactivation
Provide system training and help enforce user adoption.
Respond to user questions and requests promptly.
Customization of fields, forms, views, templates, custom records, communications
Develop ad-hoc reports as requested by user groups or stakeholders; perform analysis on data
Perform manual or automated data entry/data clean up as required.
Assure that the CRM system and WGLI’s website are connected and synchronized
Identify & correct errors made by CRM users. Monitor & correct data integrity
Create & maintain documentation, including policies, procedures and training manuals.
Gather and write up business requirements for system enhancements. Test all changes made to the CRM application.
Updating content and posting new events on website
You have these skills
Education and technical competencies
Degree or experience in relevant discipline (BA or BS in a business or technology field)
Proficiency in MS Office, WEB applications, Databases
Experience as system administrator, CRM solutions and web site administration
Experience developing and delivering technical trainings for end users
Understanding of non-profits standard practices as related to Customer Relationships (memberships, volunteers, events, communications, donations, reports)
Excellent written and verbal communication skills
Excellent customer service and organizational skills
Analytical and process oriented and ability to work independently
About the Women’s Global Leadership Initiative
Women’s Global Leadership Initiative (WGLI) is a non-profit, 501(c) (3) organization, founded in 2008. It is dedicated to unlocking the leadership potential of women of different socio-economic and ethnic backgrounds who want to make a difference in their communities by realizing their full leadership potential.
WGLI’S mission is to build women leaders across the globe. Regardless of socio-economic conditions, WGLI will provide every woman with the opportunity to an education, the ability to invest in her future and the tools and knowledge to contribute to her community.