Manager of Member Services

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National Alliance for the Advancement of Haitian Professionals (NAAHP)

  • 3 people are interested

National Alliance for the Advancement of Haitian Professionals (NAAHP)

Virtual Volunteer Opportunity

Position: Manager of Member Services

Department Member Services

Reports to: Director of Member Services


The National Alliance for Advancement of Haitian Professionals is looking for a Manager of Member Services to help serve our membership community. The ideal Manager is a self starter who will lead the implementation of strategies to ensure superior customer service, proper on-boarding, and support NAAHP goal of ensuring engagement and life-long membership. The manager will also proactively monitor, analyze, and report on membership data and trends to inform/enhance programs and services provided by departments across the organization.

Job Responsibilities

  • Ensures superior customer service is provided to members and potential members by overseeing and/or working with outside consultants on administrative functions, including processing new member applications, renewing members, updating member information, change of status applications, etc.
  • Oversee the implementation of on boarding programs and make recommendations for recruitment and retention strategies
  • Enhances the organization's ability to manage, monitor, and properly analyze data related to membership and membership trends through Neon
  • Work closely with the Director of Outreach & Engagement to manage the activities for member engagement
  • Works with relevant departments to resolve technical issues, as needed, to ensure an efficient and smooth member experience, and support usage of membership system across the organization
  • Interdepartmental collaboration with marketing, communications and other programmatic departments to ensure proper messaging of member value proposition across the organization.
  • Ensures successful membership support at the annual conference, including planning and staffing of the member section of the registration desk, Membership information booths

Qualification and Experience

  • Bachelor's degree with three years experience
  • Experience in a high-performance membership organization with an emphasis on reporting and analysis of membership data and trends
  • Experience working with membership database
  • Must be proficient in Microsoft Word, Outlook, and Excel
  • Highly organized with ability to meet deadlines
  • Experience with working in a collaborative team environment
  • Excellent written and verbal skills
  • Comfortable with working in a virtual environment
  • Some experience in providing customer service
  • Must be comfortable working within a startup environment subject to ambiguity and change

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This is a Virtual Opportunity, with no fixed address.






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