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3 people are interested
Manager of Member Services
ORGANIZATION: National Alliance for the Advancement of Haitian Professionals (NAAHP)
Please visit the new page to apply.
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3 people are interested
National Alliance for the Advancement of Haitian Professionals (NAAHP)
Virtual Volunteer Opportunity
Position: Manager of Member Services
Department Member Services
Reports to: Director of Member Services
Overview
The National Alliance for Advancement of Haitian Professionals is looking for a Manager of Member Services to help serve our membership community. The ideal Manager is a self starter who will lead the implementation of strategies to ensure superior customer service, proper on-boarding, and support NAAHP goal of ensuring engagement and life-long membership. The manager will also proactively monitor, analyze, and report on membership data and trends to inform/enhance programs and services provided by departments across the organization.
Job Responsibilities
- Ensures superior customer service is provided to members and potential members by overseeing and/or working with outside consultants on administrative functions, including processing new member applications, renewing members, updating member information, change of status applications, etc.
- Oversee the implementation of on boarding programs and make recommendations for recruitment and retention strategies
- Enhances the organization's ability to manage, monitor, and properly analyze data related to membership and membership trends through Neon
- Work closely with the Director of Outreach & Engagement to manage the activities for member engagement
- Works with relevant departments to resolve technical issues, as needed, to ensure an efficient and smooth member experience, and support usage of membership system across the organization
- Interdepartmental collaboration with marketing, communications and other programmatic departments to ensure proper messaging of member value proposition across the organization.
- Ensures successful membership support at the annual conference, including planning and staffing of the member section of the registration desk, Membership information booths
Qualification and Experience
- Bachelor's degree with three years experience
- Experience in a high-performance membership organization with an emphasis on reporting and analysis of membership data and trends
- Experience working with membership database
- Must be proficient in Microsoft Word, Outlook, and Excel
- Highly organized with ability to meet deadlines
- Experience with working in a collaborative team environment
- Excellent written and verbal skills
- Comfortable with working in a virtual environment
- Some experience in providing customer service
- Must be comfortable working within a startup environment subject to ambiguity and change
2 More opportunities with National Alliance for the Advancement of Haitian Professionals (NAAHP)
Opportunities
About National Alliance for the Advancement of Haitian Professionals (NAAHP)
Location:
P.O. Box 5096, Hillside, NJ 07205, US
Mission Statement
To connect, empower, and mobilize students and professionals in the Haitian diaspora, and to facilitate diaspora contributions to Haiti’s economic and social progress.
Description
Founded in 2011, the National Alliance for the Advancement of Haitian Professionals (NAAHP) is a 501(c)3 non-profit organization established by diverse group of forward-thinking industry experts, youth leaders, faculty, public and nonprofit sector professionals from Haiti and its global diaspora. NAAHP is focused on connecting a global community of peers with career advancement resources as well as fostering transformative relationships between NAAHP members and committed stakeholders to strengthen Haiti through philanthropy and social entrepreneurship.
CAUSE AREAS
WHEN
WHERE
This is a Virtual Opportunity with no fixed address.
DATE POSTED
September 27, 2019
SKILLS
GOOD FOR
N/A
REQUIREMENTS
N/A