This is a Virtual Opportunity, with no fixed address.
National Alliance for the Advancement of Haitian Professionals (NAAHP)
Virtual Volunteer Opportunity
Position: Manager of Member Services
Department Member Services
Reports to: Director of Member Services
The National Alliance for Advancement of Haitian Professionals is looking for a Manager of Member Services to help serve our membership community. The ideal Manager is a self starter who will lead the implementation of strategies to ensure superior customer service, proper on-boarding, and support NAAHP goal of ensuring engagement and life-long membership. The manager will also proactively monitor, analyze, and report on membership data and trends to inform/enhance programs and services provided by departments across the organization.
Ensures superior customer service is provided to members and potential members by overseeing and/or working with outside consultants on administrative functions, including processing new member applications, renewing members, updating member information, change of status applications, etc.
Oversee the implementation of on boarding programs and make recommendations for recruitment and retention strategies
Enhances the organization's ability to manage, monitor, and properly analyze data related to membership and membership trends through Neon
Work closely with the Director of Outreach & Engagement to manage the activities for member engagement
Works with relevant departments to resolve technical issues, as needed, to ensure an efficient and smooth member experience, and support usage of membership system across the organization
Interdepartmental collaboration with marketing, communications and other programmatic departments to ensure proper messaging of member value proposition across the organization.
Ensures successful membership support at the annual conference, including planning and staffing of the member section of the registration desk, Membership information booths
Qualification and Experience
Bachelor's degree with three years experience
Experience in a high-performance membership organization with an emphasis on reporting and analysis of membership data and trends
Experience working with membership database
Must be proficient in Microsoft Word, Outlook, and Excel
Highly organized with ability to meet deadlines
Experience with working in a collaborative team environment
Excellent written and verbal skills
Comfortable with working in a virtual environment
Some experience in providing customer service
Must be comfortable working within a startup environment subject to ambiguity and change
Please apply at https://n-a-a-h-p.mightyrecruiter.com. Please submit a resume and cover letter to be considered for this position.