Customer Service Representative

Save to Favorites

Duties: The Customer Service Representative (CSR) assist in TrainTopia. TrainTopia is the epicenter of the Museum’s activity. Here, guests purchase tickets for TrainTopia and the walking tours. The CSR checks guest in and provides brief orientation about the exhibit and tours. They also provide general information in person and over the telephone. Other responsibilities may include light cleaning, ringing up merchandise sales, and helping with retail restock.

This position involves direct contact with customers and at times may be very busy. The environment can be loud with many visitors enjoying the model trains. The CSR works under the supervision of the Director of Programs/TrainTopia supervisor.

Museum staff and senior volunteers will provide training and a tour of the museum’s rolling stock collection to help you become more familiar with our organization.