Group Experience Internship (Unpaid) - Summer 2018

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ORGANIZATION: Carnegie Science Center

Responsible To: Call Center Manager

Task Description: This internship will focus on the group visitation experience. The candidate selected for this internship will be tasked with observing and experiencing the group visitation procedures and day-to-day activities with the ultimate goal of analyzing the success of current practices and developing a plan to improve existing and implement new procedures.

Responsibilities:
 Play in active role in day-to-day group operations
 Actively seek to improve group operations and experience
 Collate and analyze data from group evaluations and make recommendations for improvements
 Learn and understand group procedures and draft proposals to implement new procedures
 Work to develop materials that serve to educator staff on the group procedures
 Help with other duties as assigned

Skills Required:
 Must be organize, professional and willing to learn new things.
 Must be comfortable speaking with both internal colleagues and external visitors.
 An interest in Museum Studies and/or Hospitality are preferred.
 Must work well independently as well as with a team
 Must be able to work in a busy, face-paced environment

Skills to be Learned:
 Basic functions of group operations and Visitor Services department.
 Ability to analyze current process and recommend changes.

Parameters:
 No cash handling experience necessary
 Must be able to be on-site, at Carnegie Science Center, once a week.
 Potential for at-home work.

Training Methods:
 The candidate will attend Carnegie Science Center Discovery Days to familiarize themselves with the
Science Center staff and operations. They will work directly with Call Center Manager to learn and
understand daily on-site group operations and the group experience.

Time Frame:
 120 hours minimum during the semester

TO APPLY: Send a letter of intent, resume, a letter of reference from either an academic advisor or professor BY APRIL 1, 2018, to:
Internship Program
Carnegie Science Center
One Allegheny Avenue
Pittsburgh, PA 15212
- OR -
VolunteerPrograms@CarnegieScienceCenter.Org

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About Carnegie Science Center

Location:

One Allegheny Ave, Pittsburgh, PA 15212, US

Mission Statement

About Carnegie Science Center

Recipient of the 2003 National Award for Museum Service, Carnegie Science Center inspires and entertains by connecting science and technology with everyday life. In addition to providing valuable scientific experiences, Carnegie Science Center engages in outreach programs that serve Pittsburgh's diverse community. The Science Center is located on Pittsburgh's North Shore along the banks of the Ohio River and is accessible to persons with disabilities.

Mission

Carnegie Science Center is dedicated to inspiring learning and curiosity by connecting science and technology with everyday life. The Science Center provides experiences that are entertaining, interactive, first hand, accessible, relevant and understandable. The Science Center strives to identify and meet the needs of the community in its full diversity.

Vision

Carnegie Science Center will

  • Optimize a high-volume, highly-personalized approach to its impact on visitors, ensuring that each individual touched is encouraged to seize the greatness and potential within themselves, directly affecting career aspirations, personal development and achievement.
  • Invent the next-generation science center, establishing CSC as a dynamic destination of choice for core and expanding audiences, resolving space constraints, and establishing the broadest possible mix of experiences across the science and technology spectrum.
  • Differentiate itself by capitalizing on community partnerships and local/regional science and technology advancements, both inside and outside the confines of CSC's physical facility.
Values
  • Carnegie Science Center will respect and address the interests, concerns and needs of the people of the region and all staff.
  • The internal environment will enable staff and volunteers to be creative, develop personally, and gain the satisfaction of personal accomplishments.
  • All visitors will feel welcome, empowered and respected. The Center will be customer oriented in all its activities.
  • An evaluative process will be integrated into all actions to ensure effectiveness in relation to people's (staff and audience) needs, interests and potential.
  • Visitors will perceive good value, total quality and outstanding customer service.

Description

The Carnegie Science Center is a place where discoveries are made every day from the why of natural phenomena to the how of new technologies.

CAUSE AREAS

Arts & Culture
Community
Sports & Recreation
Arts & Culture, Community, Sports & Recreation

WHEN

Tue May 01, 2018 - Fri Aug 31, 2018

WHERE

Carnegie Science CenterOne Allegheny AvePittsburgh, PA 15212

(40.482803,-80.03673)
 

DATE POSTED

January 16, 2018

SKILLS

  • Program Management
  • Customer Acquisition
  • Group Facilitation
  • Customer Service
  • Arts Administration
  • Market Research / Analysis

GOOD FOR

N/A

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 120 HOURS A SEMESTER

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