Manager - Client Management

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The CLASS Consulting Group

  • 4 people are interested

The Class Consulting Group is a boutique management consulting firm headquartered in SFO- Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/ philanthropic organizations and offers community leadership opportunities to professionals. CLASS collaborate with our clients -- the Non-Profit Organizations -- to help them realize their mission and create tangible value. CLASS offers business consulting services in marketing, strategy, human resources/ organization, finance & IT. We are looking for a motivated and committed individual to join our volunteer-driven Client Relations Team.

Specific Responsibilities:

· Responsible for cultivating client relationships with one / more client/s and securing repeat business from existing clients.

· Works closely with project team throughout project delivery to ensure client needs are fulfilled.

· In collaboration with BCS team assess project impact at predefined intervals (6 months and 1 year after project completion)

· Managing and providing leadership to the Client Management team.

· Regularly engages with existing clients to create awareness about other services CLASS can offer.

· Maintain Salesforce (CRM Database) on all client management activities.

· Carrying out client satisfaction surveys and review.

· Represent CLASS at various Nonprofit Organizations related events.

General Responsibilities:

· Presiding over the meetings and agenda of the team as well as tracking projects and ongoing activities.

· Implement KPIs and progress of strategic projects and presenting management reports to the board.

· Successfully implement resource allocation and volunteer engagement activities along with Director & HR

· Foster appropriate communications and leveraging resources within the team and with other teams.

· Promoting volunteer engagement within the CR Team and across the broader CLASS Group.

Education & Experience:

· BA / BS / MBA Business or Marketing with 3-5 yrs of experience

· Experience with Salesforce or any CRM database preferred

Other requirements & Pre-requisites:

· 1+ yr of commitment for pro-bono position

· Optimistic, Reliable and capable of fostering team work

· Passionate & committed to serve community

· Excellent Communicator

· Good sense of humor

· Honors CLASS's code of ethics

· Minimum 5 hours per week (excluding meeting time)

· Attend monthly meetings: 2 in person meetings (At Sunnyvale CA); 2 conference calls


· Leadership development opportunities

· Networking opportunities

· Group based learning

Type: Volunteer Job/Unpaid, Part-Time (Flexibility to work with your full time job)


If you are interested in above opportunity or any other opportunities, submit an online application form [ ] or just directly register with us []. Once we receive your request - our recruitment team would contact you to set up an informational session with you.

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1250 Oakmead PkwySunnyvale, CA 94085







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