The front desk is the "hub" of everything and, as a result, gets REALLY busy. We are looking for front desk help to greet and direct shelter guests, answer customer questions, phones, and much more. This is a fun and fast paced volunteer opportunity!

Job Duties:

• Acknowledge each shelter guest and volunteer promptly with a courteous, pleasant, helpful, polite and professional demeanor.
• Conduct each client interaction in a manner consistent with quality customer service at all times.
• Answer high volume of phone calls and filter voicemails.
• Handle emotional/controversial situations with professionalism and compassion.
• Communicate expected wait times for programs to clients; & MORE!