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VISITING ADVOCATES NEEDED FOR ISOLATED SENIORS IN NURSING HOMES

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San Francisco Ombudsman/Family Service Agency of SF

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THE SAN FRANCISCO LONG-TERM CARE OMBUDSMAN PROGRAM IS LOOKING FOR VOLUNTEER FIELD OMBUDSMAN TO HELP REDUCE ISOLATION FOR RESIDENTS IN LONG-TERM CARE FACILITIES

VOLUNTEER TODAY TO BE A VISITING ADVOCATE!

WHAT IS A FIELD OMBUDSMAN?

Field Ombudsmen are trained professionals who visit individuals living in long-term care facilities such as nursing homes, assisted living and board and care homes. Field Ombudsmen help to resolve resident problems related to poor care, violation of rights, and quality of life. In addition, they investigate allegations of abuse and neglect. It is the only long-term care advocacy program in San Francisco.

Due to the pandemic, nursing home residents have become increasingly isolated due to the ban on visitation. Initially put in place to protect residents from COVID-19, the visitation ban has resulted in tens of thousands of residents suffering from isolation, loneliness, and poor care. Now more than ever these residents need our advocacy. Be the eyes, ears and voice for residents who have been negatively impacted by the pandemic.

Our Mission:
Our mission is to advocate for the dignity, quality of life, and quality of care for residents living in long-term care facilities.

What Field Ombudsman do:

  • Make a difference by eliminating isolation
  • Visit and address complaints
  • Advocate for residents
  • Ensure resident’s dignity
  • Protect resident’s rights
  • Prevent possible neglect, abuse and other care problems.

Field Ombudsman are:

  • Observers
  • Listeners
  • Investigators
  • Mediators
  • Problem-solvers

Note: In-person visits with residents are a core part of Ombudsman outreach and advocacy. Due to the pandemic, however, we have created a hybrid model for facility visitation. Some in-person visits with PPE combined with virtual visits via Facetime/Zoom.

We offer a free State of California training leading to certification as an Ombudsman.

Time Commitment: We ask that you commit to 5 hours per week for at least one year.

Volunteers bilingual in Chinese, Spanish or Russian a plus but not required.

INTERESTED? Contact: (415)751-9788 or ombudsman@felton.org

This is your opportunity to truly make a difference in the lives of many! Call us today!




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About San Francisco Ombudsman/Family Service Agency of SF

Location:

6221 Geary Blvd, San Francisco, CA 94121, US

Mission Statement

The Long-Term Care Ombudsman Program is an advocacy program dedicated to protecting residents living in long-term care facilities in San Francisco. Volunteers make a difference by investigating concerns and complaints related to long-term care services and advocate for a higher quality of care and improved quality of life for all residents.

Description

The primary responsibility of the Long-Term Care Ombudsman program is to investigate and attempt to resolve complaints made by, or on behalf of, individual residents in long-term care facilities.

Long-Term Care Ombudsman representatives assist residents in long-term care facilities with issues related to day-to-day care, health, safety, and personal preferences. Problems can include, but are not limited to:

  • Violation of residents' rights or dignity
  • Physical, verbal, mental abuse
  • Poor quality of care
  • Dietary concerns
  • Medical care, therapy, and rehabilitation issues
  • Medicare and Medi-Cal benefit issues
  • Improper transfer or discharge of a resident
  • Inappropriate use of chemical or physical restraints

Advocacy & Human Rights
People with Disabilities
Seniors

WHEN

We'll work with your schedule.

WHERE

6221 Geary BlvdSan Francisco, CA 94121

SKILLS

  • People Skills
  • Problem Solving
  • Relationship Building
  • Critical Thinking
  • Advocacy
  • Basic Computer Skills

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 5 hours per week and a one year commitment
  • Must be comfortable in nursing home settings and engaging with older adults.

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