Case Manager Assistant

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Summary:

The Case Management Associate provides support to Lead Case Manager (LCM) and staff with routine and regulatory social service and administrative functions . The Case Management Associate reports regularly to the LCM and works under the direction of the LCM and staff.

Key Responsibilities:

• Provides administrative support related to the intake process, client tracking and referral for services through emailing, copying, and scanning of information, including but not limited to intake forms, client tracking documents, referral sources, assisting clients with securing employment and referral services.

• Supports the process of client job placement, referral to low-income services, language services and matching for Tiyya’s family mentor program. The referral process includes data entry and managing the communications regarding acceptance and delivery of services; contacting service agencies via telephone on behalf of the client to ensure the receipt of services.

• Researches available community resources at the request of the LCM or staff

• Assists the client with job applications or applications for community resources

• Maintains a database of case notes and client documentation

• Contacts clients after job placement to complete follow-up documentation

• Assist with employment service programming (VESL, EPW, networking events, etc.)

• Assist in the planning of events

• Other duties will be assigned as needed

Supervisory/Managerial Responsibilities: None.

Education/Degree Preferred: Bachelor’s of Social Work from an accredited institution preferred. However, would substitute experience and complementary of Associate degree

Experience Required:

• A minimum of 1-2 years of case management and/or community resource experience required

Skills (Specific activity Skills will be gained through training):

• Computer proficiency required. Microsoft office applications preferred with ability to learn new software

• Ability to translate between English/Arabic, English/Spanish, English/Farsi or Dari preferred

• Highly developed communications and interpersonal skills, working with diverse population

• Work independently, be self-directed and contribute as a member of a team

• Anticipates challenges and develops and implements strategies for addressing them

• High level of service delivery. Demonstrate initiative with ability to prioritize work, meet deadlines and adapt to changing situations

• Attention to detail