Volunteer Engagement Specialist

Save to Favorites

Role Description:

This role will create and lead volunteer engagement strategies designed to empower and meaningfully engage WGLI volunteers. The successful candidate will build the program and organizational capacity, provide learning and mentorship to staff and deepen committed leadership by empowering people.

Responsibilities:

Strategy Development & Evaluation

• Develop and oversee an organization-wide volunteer strategy that advances our goals and builds organizational capacity;

• Research, recommend and implement effective emerging trends in the field of volunteerism, pro bono services, and volunteer management;

• Identify appropriate evaluation approaches and key performance indicators, solicit feedback from staff and volunteers, and report bi-weekly on activities, engagement levels of volunteer staff and impact.

Staff Engagement

• Implement the volunteer engagement vision and strategy, seek opportunities to ensure both staff and volunteers are aware of these principles and also working toward them;

• Catalyze staff interest in volunteer engagement by sharing success stories, creating compelling multimedia resources, and excellent internal communications;

• Collaborate with staff across the organization to identify and create opportunities for volunteer engagement;

• Provide coaching, consultation, and tangible support to key constituents on volunteer engagement in a distributed organization;

• Provide regular progress updates identifying successes, issues and challenges, and opportunities to ensure effective and successful volunteer engagement.

• Create and distribute toolkits and other digital resources that equip volunteer staff to take self-directed action toward our key goals;

• Provide volunteer staff with energizing and useful internal communications;

• Act as an internal resource and advocate for WGLI volunteers;

Other related duties as required.

To excel in the role of Volunteer Engagement Specialist, you will have:

• Minimum two years of volunteer engagement, public engagement, human resources or other related experience;

• Interest in and sound knowledge of leading edge volunteer engagement principles and practices;

• Experience developing and executing successful volunteer engagement strategies (ideally both in person and digitally), with a portfolio and proven record of success;

• Solid project management experience, with the initiative to proactively develop and champion projects, chunk them into multiple discrete deliverables, and then delegate effectively;

• An uncanny attention to detail and personal commitment to delivering work with excellence;

• Strong technical skills, including CRM, Workplace, G-Suite and online community facilitation;

• Exceptional written and verbal communication skills;

• Well-honed problem-solving skills, sound judgement, and decision making skills;

• Passionate, creative spirit with capacity to take risks and manage change, ability to work within and foster a team culture that supports innovation, experimentation, and learning;

• A positive team player who thrives in a busy environment, builds collaborative working relationships, and is highly functioning in a dynamic work setting;

• A positive, "can-do" attitude that infuses the team with energy and impact;

• Strong personal values that fit with WGLI’s mission and values, demonstrated through professional or community involvement;

• Experience acting as a strategic partner, coach or consultant a plus