Service to the Armed Forces Regional Casework Lead


Cause Areas


It's flexible! We'll work with your schedule.


4155 Diamond Head RoadHonolulu, HI 96816


Ensure SAF Casework Region Team has the capacity to provide military members, families and veterans with casework services, family follow-up, information, resources and referrals to organizations for assistance.

Key Responsibilities:

Support Casework team at the Regional Level
* Ensures regional capacity to provide follow up and regional referral to military clients
* Assure that the team maintains strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies, procedures and protocols
* Manages administrative tasks related to staff access to the SAF Case Management System
* Ensures quality and effectiveness of the follow-up staff while ensuring that all staff have completed required appropriate training
* Maintains a working knowledge of local, state and federal resources aiding military members, their families and veterans
* Ensure that all staff, to include receptionist and family follow-up representative have the most current resources available
* Supervises the day-to-day operations of a designated shift, to include scheduling of staff assigning specific job functions, and monitoring individual performance and workload, making adjustments as necessary
* Understands and applies Red Cross and SAF policies consistently and correctly
* Ensures quality, timeliness and consistency of casework by routinely monitoring calls and conducting routine evaluations using SAF quantitative methods and other tools and processes
* Generates and interprets system reports reflecting case-related statistics
* Be a subject matter expert


  • Office Management
  • Basic Computer Skills
  • People Skills
  • Case Work / Management
  • Reading Comprehension
  • Community Outreach

Good Match For


Requirements & Commitment

  • flexible with a scheduled commitment

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