Service to the Armed Forces Regional Casework Lead

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Purpose:
Ensure SAF Casework Region Team has the capacity to provide military members, families and veterans with casework services, family follow-up, information, resources and referrals to organizations for assistance.

Key Responsibilities:

Support Casework team at the Regional Level
* Ensures regional capacity to provide follow up and regional referral to military clients
* Assure that the team maintains strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies, procedures and protocols
* Manages administrative tasks related to staff access to the SAF Case Management System
* Ensures quality and effectiveness of the follow-up staff while ensuring that all staff have completed required appropriate training
* Maintains a working knowledge of local, state and federal resources aiding military members, their families and veterans
* Ensure that all staff, to include receptionist and family follow-up representative have the most current resources available
* Supervises the day-to-day operations of a designated shift, to include scheduling of staff assigning specific job functions, and monitoring individual performance and workload, making adjustments as necessary
* Understands and applies Red Cross and SAF policies consistently and correctly
* Ensures quality, timeliness and consistency of casework by routinely monitoring calls and conducting routine evaluations using SAF quantitative methods and other tools and processes
* Generates and interprets system reports reflecting case-related statistics
* Be a subject matter expert