Associate Director - Process, Quality & Performance

Cause Areas


It's flexible! We'll work with your schedule.


This is a Virtual Opportunity, with no fixed address.


About Us:
The Class Consulting Group is a boutique management consulting firm headquartered in SFO- Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/ philanthropic organizations and offers community leadership opportunities to professionals. CLASS collaborate with our clients -- the Non Profit Organizations -- to help them realize their mission and create tangible value. CLASS offers business consulting services in marketing, strategy, human resources/ organization, finance & IT.

We are looking for motivated and committed individuals to join our volunteer-driven Team.

General Responsibilities:

  • Presiding over the meetings and agenda of the team as well as tracking projects and ongoing activities.
  • Should implement the team plans as per calendar for the team
  • Implement KPIs and progress of strategic projects and presenting management reports to the board.
  • Successfully implement resource allocation and volunteer engagement activities along with Director & HR
  • Foster appropriate communications and leveraging resources within the team and with other teams.
  • Implement volunteer engagement activities
  • Should collect feedback from each team member and keep the board members informed about it
  • Should be able to guide the team members for training, feedback, succession planning etc.

Specific Responsibilities:

  • Ensure Program Quality related KPI’s are available for all relevant parties and prepare and escalate identified risks appropriately
  • Protect and support the program by focusing on Quality target achievement, risk assessments and derived convergence activities
  • Oversee the Project Managers and Competency Managers on client engagements
  • Provides direction and assistance in the gathering and validation of requirements for programs and projects
  • Ensure compliance with CLASS’s program management process and Implement strong program management practices like change requests, issue management, risk management and decision tracking
  • Contribute to standard client implementation methodologies and management best practices
  • Maintain contact and communication between client sponsors and all project team members including PMs to ensure conformance with requirements of each project(s) and client expectations.

Education & Experience:

  • BS / MS in computer Science with 6+ yrs. Of experience

Other requirements & Pre-requisites:

  • 1+ yr of commitment for pro-bono position
  • Optimistic, Reliable and capable of fostering team work
  • Passionate & committed to serve community
  • Excellent Communicator
  • Good sense of humor
  • Honors CLASS's code of ethics
  • Contribute 4 - 5 hrs of work per week for project
  • Attend monthly meetings: 2 in person meetings (At Sunnyvale CA); 2 conference calls


  • Leadership development opportunities
  • Networking opportunities
  • Group based learning

Type: Volunteer Job/Unpaid, Part-Time (Flexibility to work with your full time job)


If you are interested in above opportunity or any other opportunities, submit an online application form [ ] or just directly register with us []. Once we receive your request - our recruitment team would contact you to set up an informational session with you.


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