Donation Coordinator Assistant

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Mission:

Seeking to put God's love into action, Habitat for Humanity brings people together to build homes, communities and hope. We partner with low-income families to help them become homeowners and envision a world where everyone has a decent place to live.

Posting Title:

Volunteer Donation Coordination Assistant - Habitat for Humanity of Snohomish County

Reports To:

Material Donations Manager, Cydney Watkins - Habitat for Humanity of Snohomish County

Volunteer Engagement Manager, Karisa Lee - Habitat for Humanity of Snohomish County

Time Commitment:

The ideal candidate will be able to make a long-term commitment (6+ months). Approximately 15+ hours per week to begin, with potential for additional hours over time

Schedule:

Flexible after initial training (will occur at a mutually agreed upon time)

In-Person or Virtual?:

This is an In-Person (office setting) opportunity. We are very flexible, and the Material Donations Manager will be able to determine the best fit for their schedule.

Specific Location:

16929 Hwy 99 Suite 100, Lynnwood, WA, 98037

Purpose:

The Volunteer Donation Coordinator Assistant will learn to handle incoming calls that come into the Habitat Snohomish Donation Line. This position will answer material donation questions, assist in screening offered donations and help to set donation pick-up appointments. Once trained, this position will have the ability to work independently in our office on these tasks.

Posting Body:

The Volunteer Donation Coordinator’s key responsibilities will include tasks such as:

• Answering incoming calls to our Donation Line.
• Screen donations over the phone, and at times in person, and then schedule donation pickups.
• Serve as a liaison between the donor and our driver throughout their shift.
• Date entry
• Provide excellent service to all donors, primarily through phone and e-mail
• Assist in managing scheduling for the truck
• Providing administrative support as may be needed.
• Ability to comfortably explain Habitat’s mission to our donors and understand how the stores play a critical role in the mission

Qualifications:

• Clear and friendly communication
• Ability to provide professional customer service over phone and e-mail
• Ability to manage mapping and follow up logistics associated with scheduling drivers and responding to donors in a timely fashion
• Ability to remain courteous, professional, patient, and respectful at all times
• Basic computer skills for data entry
• Comfortable working independently and also in a team environment
• Detail oriented
• Understanding of a retail environment
• Excellent verbal, written and presentation skills and can act with diplomacy and tact
• Ability to multi-task

This volunteer will coordinate all work with and report to the Material Donations Manager. All volunteer opportunities require that you complete an online volunteer orientation as well as a background check.

For any questions, please contact us by e-mail at volunteer@habitatsnohomish.org or by phone at 425.405.7156