• 38 people are interested

Volunteer Liaison

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ORGANIZATION: Big Apple Greeter

  • 38 people are interested

We have an immediate opening onsite in our office for a Volunteer Liaison.

Position Summary: For Greeter/Visitor experiences to be successful, it’s essential that the logistics go smoothly. The Volunteer Liaison plays a big role in ensuring that this happens.
This position is onsite.
10 to 12 hours over 2 days per week. Monday is required. The other day is flexible and may include other work or projects that fall outside the liaison job description.

Mission: Launched May 1992, Big Apple Greeter is an independent non-profit corporation. Its mission is to enhance New York City's worldwide image and enrich the New York experience by connecting visitors with knowledgeable and enthusiastic volunteers. We have two full-time employees and a number of long-term volunteers. Volunteers are essential to the success of the program and are treated as valued members of the team. Part-time office volunteers help Big Apple Greeter promote a friendly image of New York and create opportunities for New Yorkers to show pride in their city and give something back to the city


  • Get to know our Greeters via phone to match them with visitors. Expand our Greeter database with relevant information about them and their knowledge of NYC.
  • Match Greeters with visitors based on the Greeters’ areas of knowledge and the visitors’ interests.
  • Enter information such as date, time, and place about a scheduled Greet into our proprietary database (training will be provided).
  • Send confirmation emails to both visitors and Greeters regarding the logistics of the Greet.
  • Reach out to visitors and Greeters via phone, text, WhatsApp, or email if they do not reply to confirmation emails.
  • Troubleshoot scheduling problems such as cancellations and changes to Greets, including trying to find a replacement Greeter should the scheduled Greeter become unavailable.
  • Other related tasks as needed.


  • Very comfortable speaking with people over the phone. This will include our Greeters and NYC visitors, some of whom may be from another country.
  • Friendly, articulate, and patient, with a genuine desire to keep our Greeters happy and visitors satisfied with their Greet.
  • Detail-oriented, multi-tasker, and fast learner.
  • Basic computer skills on PC platform (knowledge of MS Word and Excel a plus)
  • Able to learn new software. Training in our unique database software will be provided.
  • Must be willing to work onsite in our office.
  • Can make a minimum of an 8-month commitment, with a preference for those who can commit for one year or longer.


This position is suitable for someone who:

Seeks an onsite volunteer position working alongside a friendly, dedicated, and diverse volunteer corps;

Is a people-person who likes communicating with others who have a broad range of experiences and personalities;

Likes to be part of a strong community and continue to help us build and expand it.

Takes pride in knowing that they are making a significant contribution to helping a non-profit organization achieve its goals;

Loves New York City and is enthusiastic about our mission of connecting New Yorkers with visitors for unforgettable experiences;

Can join free walking tours that are scheduled from time to time

Will enjoy working in an office within a historic building with large windows offering incredible views of Lower Manhattan.

3 More opportunities with Big Apple Greeter

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About Big Apple Greeter


1 Centre Street, #2312, New York, NY 10007, US

Mission Statement

To enhance the worldwide image of NYC and enrich the New York experience by connecting visitors with knowledgeable, enthusiastic volunteers who show them the sights and sounds of the neighborhoods they know best in the five boroughs.


Big Apple Greeter is a small non-profit organization that has been welcoming visitors to NYC since 1992 by offering them free 4 hour visits to a neighborhood of their choice with volunteers who know it well.


Arts & Culture
Arts & Culture, Community


We'll work with your schedule.


1 Centre Street, #2312New York, NY 10007



  • People Skills
  • Problem Solving
  • Customer Service
  • Data Entry
  • Multi-Tasking
  • Relationship Building




  • Can commit to 10 to 12 hours per week over 2 days. No less than 8 months commitment, but preference for those who can commit to a year or more.

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