Coordinator of Volunteer and Visitor Services

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Big Apple Greeter connects visitors to New York City with local volunteers (Greeters) for a free, four-hour excursion ("Greet"). Greeters are not tour guides but New Yorkers who make their guests feel welcome as they visit NYC neighborhoods.

For Greeter/Visitor experiences to be successful, it’s essential that the logistics of the "Greet" go smoothly. The Coordinator of Volunteer and Visitor Services plays a big role in ensuring that this happens.

This position is onsite. 10 to 12 hours over 2 days per week. Monday is required. The other day is flexible and may include other work or projects that fall outside the Coordinator job description.

Responsibilities:

• Get to know our Greeters via phone to match them with visitors. Expand our Greeter database with relevant information about them and their knowledge of NYC.
• Match Greeters with visitors based on the Greeters’ areas of knowledge and the visitors’ interests.
• Enter information such as date, time, and place about a scheduled Greet into our proprietary database (training will be provided).
• Send confirmation emails to both visitors and Greeters regarding the logistics of the Greet.
• Reach out to visitors and Greeters via phone, text, WhatsApp, or email if they do not reply to confirmation emails.
• Troubleshoot scheduling problems such as cancellations and changes to Greets, including trying to find a replacement Greeter should the scheduled Greeter become unavailable.
• Other related tasks as needed.

Qualifications:

• Very comfortable speaking with people over the phone. This will include our Greeters and NYC visitors, some of whom may be from another country.
• Friendly, articulate, and patient, with a genuine desire to keep our Greeters happy and visitors satisfied with their Greet.
• Detail-oriented, multi-tasker, and fast learner.
• Basic computer skills on PC platform (knowledge of MS Word and Excel a plus)
• Able to learn new software. Training in our unique database software will be provided.
• Must be willing to work onsite in our office.
• Can make a minimum of an 8-month commitment, with a preference for those who can commit for one year or longer.

Benefits:

This position is suitable for someone who:

Seeks an onsite volunteer position working alongside a friendly, dedicated, and diverse volunteer corps;

Is a people-person who likes communicating with others who have a broad range of experiences and personalities;

Takes pride in knowing that they are making a significant contribution to helping a non-profit organization achieve its goals;

Loves New York City and is enthusiastic about our mission of connecting New Yorkers with visitors for unforgettable experiences;

Can join free walking tours that are scheduled from time to time

Will enjoy working in an office within a historic building with large windows offering incredible views of Lower Manhattan.