Process, Quality and Performance Lead


Cause Areas


It's flexible! We'll work with your schedule.


1250 Oakmead Parkway Suite 210Sunnyvale, CA 94085


About Us:

The Class Consulting Group is a boutique management consulting firm headquartered in SFO- Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/ philanthropic organizations and offers community leadership opportunities to professionals. CLASS collaborate with our clients -- the Non Profit Organizations -- to help them realize their mission and create tangible value. CLASS offers business consulting services in marketing, strategy, human resources/ organization, finance & IT.

We are looking for motivated and committed individuals to join our volunteer-driven Project Management Office Team.

Job Purpose: The Program Lead for Quality and Relationship is responsible for implementing strong program management practices and client engagements.


  • The Program lead for Quality and Relationships will report directly to the Director, Program Management Office of CLASS consulting group.

  • Ensure that Program Quality related KPI’s are available for all relevant parties and prepare and escalate identified risks appropriately.

  • Protect and support the program by focusing on Quality target achievement, risk assessments and derived convergence activities

  • The Q&P leader will be responsible to lead the creation/revision of operational reference standards and the associated training plans which will facilitate implementation of new business process across all of CLASS internal teams and to reduce business risks

  • W ill work to identify areas for improvement from audits/quality reviews.

  • Build appropriate interfaces with cross functional departments and participates in cross-departmental best practice working groups for process development / optimization

  • Generate performance metrics and dashboards for status of inspection readiness reporting elements to management on a monthly basis or as needed. Continuously monitor and identify and implement improvements to the process

  • Use the performance management process as a valuable tool for supporting employee development and improvement.


Requires a bachelor's degree with at least 3 + years of experience in the field.


Specific Requirements (Skills and Abilities):

  • Willingness to take initiatives.

  • Strong program management skills. Candidates with PMP will be preferred.

  • Excellent in communication and presentation.

  • Able to work independently and as part of a team.

Time Commitment :

A minimum of one year

Other :

  • Should have passion for serving community.

  • Should be reliable and committed

  • Should have good sense of humor.

  • Should have the emotional maturity to be able to work in teams without formal hierarchy.

  • Should honor commitments and CLASS's Code of Ethics


  • Leadership development opportunities

  • Networking opportunities

  • Group based learning

  • Satisfactory volunteering experience

Type: Volunteer Job/Unpaid, Part-Time (Flexibility to work with your full time job)

Location: Sunnyvale

If you are interested in the above opportunity, submit an online application form and your resume by clicking the Apply Now Button. Once we receive your request - our recruitment team would contact you to set up an informational session with you.


  • Organization
  • People Skills
  • Critical Thinking
  • Multi-Tasking

Good Match For


Requirements & Commitment

  • one year

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