Process, Quality and Performance Lead

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About Us:

The Class Consulting Group is a boutique management consulting firm headquartered in SFO- Bay Area that provides consulting services to senior management and Board of Directors of nonprofit/ philanthropic organizations and offers community leadership opportunities to professionals. CLASS collaborate with our clients -- the Non Profit Organizations -- to help them realize their mission and create tangible value. CLASS offers business consulting services in marketing, strategy, human resources/ organization, finance & IT.

Description:
We are looking for motivated and committed individuals to join our volunteer-driven Project Management Office Team.

Job Purpose: The Program Lead for Quality and Relationship is responsible for implementing strong program management practices and client engagements.

Responsibilities:

• The Program lead for Quality and Relationships will report directly to the Director, Program Management Office of CLASS consulting group.

• Ensure that Program Quality related KPI’s are available for all relevant parties and prepare and escalate identified risks appropriately.

• Protect and support the program by focusing on Quality target achievement, risk assessments and derived convergence activities

• The Q&P leader will be responsible to lead the creation/revision of operational reference standards and the associated training plans which will facilitate implementation of new business process across all of CLASS internal teams and to reduce business risks

• W ill work to identify areas for improvement from audits/quality reviews.

• Build appropriate interfaces with cross functional departments and participates in cross-departmental best practice working groups for process development / optimization

• Generate performance metrics and dashboards for status of inspection readiness reporting elements to management on a monthly basis or as needed. Continuously monitor and identify and implement improvements to the process

• Use the performance management process as a valuable tool for supporting employee development and improvement.

Experience:

Requires a bachelor's degree with at least 3 + years of experience in the field.

Requirements:

Specific Requirements (Skills and Abilities):

• Willingness to take initiatives.

• Strong program management skills. Candidates with PMP will be preferred.

• Excellent in communication and presentation.

• Able to work independently and as part of a team.

Time Commitment :

A minimum of one year

Other :

• Should have passion for serving community.

• Should be reliable and committed

• Should have good sense of humor.

• Should have the emotional maturity to be able to work in teams without formal hierarchy.

• Should honor commitments and CLASS's Code of Ethics

Benefits:

• Leadership development opportunities

• Networking opportunities

• Group based learning

• Satisfactory volunteering experience

Type: Volunteer Job/Unpaid, Part-Time (Flexibility to work with your full time job)

Location: Sunnyvale

If you are interested in the above opportunity, submit an online application form and your resume by clicking the Apply Now Button. Once we receive your request - our recruitment team would contact you to set up an informational session with you.