Counseling & Intake Residential Volunteer


Cause Areas


It's flexible! We'll work with your schedule.


2002 N. Florida Ave.Tampa, FL 33602


JOB TITLE:Counseling & Intake Resident Volunteer

DEPARTMENT: Counseling

REPORTS TO: Intake Specialist and Counseling Team Lead


JOB FUNCTIONS:The Counseling & Intake Resident Volunteer is responsible for helping all efforts related to organizing and communicating within intake, prescreen, and counseling department.


  1. Manage counseling/intake waiting room by answering phone calls, greeting residents and potential residents, and assisting with efficient flow of intake clients between buildings.
  1. Make copies and complete projects for counselors and intern counselors daily as needed.
  1. Give orientations to potential residents of what to expect while waiting, on wait list, and answer general questions about Uplift U program and life at Metropolitan Ministries. Offer encouragement as resident.
  1. Walk potential Uplift U residents between pre-screen within outreach and intake at Miracle Place and back as needed to assist with resident intake assessment completion. Ensure counselors know resident appointments waiting for them in waiting area.
  1. Schedule appointments using Microsoft Outlook and have a working knowledge of Microsoft Word.
  2. Available at least a day Monday - Friday from 1pm to 5pm
  3. Assist with maintenance of sign up sheet.
  4. Make copies of driver’s licenses and social security cards. Review checklist of all documentation requirements so prepared to share all necessary documents.
  5. Maintain communication with miracle place to know when interns are ready for another assessment


  1. Team, inter-personal, communication skills
  2. Communication with a variety of people: ages, cultures, genders, & socio-economic backgrounds.
  3. Office Management skills: copies, answering phones, filing, some computer.
  4. Multi-tasking skills
  5. Organization skills


  • Administrative Support
  • Customer Service
  • Office Management
  • Office Reception
  • Data Entry

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 3 hours a week for a minimum of 3 months
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