Counseling & Intake Residential Volunteer

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JOB TITLE:Counseling & Intake Resident Volunteer

DEPARTMENT: Counseling

REPORTS TO: Intake Specialist and Counseling Team Lead

STATUS:Exempt

JOB FUNCTIONS:The Counseling & Intake Resident Volunteer is responsible for helping all efforts related to organizing and communicating within intake, prescreen, and counseling department.

ESSENTIAL RESPONSIBILITIES:

1. Manage counseling/intake waiting room by answering phone calls, greeting residents and potential residents, and assisting with efficient flow of intake clients between buildings.

1. Make copies and complete projects for counselors and intern counselors daily as needed.

1. Give orientations to potential residents of what to expect while waiting, on wait list, and answer general questions about Uplift U program and life at Metropolitan Ministries. Offer encouragement as resident.

1. Walk potential Uplift U residents between pre-screen within outreach and intake at Miracle Place and back as needed to assist with resident intake assessment completion. Ensure counselors know resident appointments waiting for them in waiting area.

1. Schedule appointments using Microsoft Outlook and have a working knowledge of Microsoft Word.
2. Available at least a day Monday - Friday from 1pm to 5pm
3. Assist with maintenance of sign up sheet.
4. Make copies of driver’s licenses and social security cards. Review checklist of all documentation requirements so prepared to share all necessary documents.
5. Maintain communication with miracle place to know when interns are ready for another assessment

SKILLS GAINED FROM THIS EXPERIENCE

1. Team, inter-personal, communication skills
2. Communication with a variety of people: ages, cultures, genders, & socio-economic backgrounds.
3. Office Management skills: copies, answering phones, filing, some computer.
4. Multi-tasking skills
5. Organization skills