Client Advocate Specialist


Cause Areas


It's flexible! We'll work with your schedule.


240 N. Broadway St.Portland, OR 97227


Job Description

The Client Advocate Specialist will report directly to the Direct Care Manager and will work collaboratively with all of The Cupcake Girls departments. Specifically, this specialist is responsible for assisting with all aspects of client care, including intake to case management. S/he is an integral part of the Direct Care team, meeting with and helping clients to achieve their goals.

Principal Responsibilities

  1. Respond to all support requests for your city within 24 hours.

  2. Take responsibility for The Cupcake Girls phone, responding in a timely manner to all calls

    and texts.

  3. Set appointments for client intake.

  4. Assess whether a client will receive a referral or be part of our program.

  5. Assist the Direct Care Manager with keeping the referral list updated.

  6. Meet frequently with clients for goal setting and implementation.

  7. Keep accurate notes in client files at all times.

  8. Meet weekly with the Direct Care Manager for client updates.

  9. Attend all client events, providing support and expertise.

  10. Attend monthly support groups, as requested.

  11. Connect with client advocate team members monthly via Podio and team meetings.

  12. Fill out 15five report weekly.

  13. Commit to 10 hours per week of concentrated work in your role.

  14. Log office hours and track team office hours in Podio.

  15. Attend scheduled specialist meetings.

  16. Connect biweekly with the Client Advocate Specialist in your sister city.


  • People Skills
  • Counseling / Mental Health
  • Crisis Counseling
  • Case Work / Management
  • Verbal / Written Communication
  • Life Coaching

Good Match For


Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 5-10 hours per week
  • Degree in human services and case management skills required.
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