Intake Assistant Interns

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Dorchester Neighborhood Service Center

General Description:

The Dorchester Neighborhood Service Center is looking for interns to provide general assistance in the outreach, intake, verification, and processing of applications for fuel and weatherization clients.

Duties/Responsibilities:

• Assist in providing outreach to eligible clients through mail and telephone correspondence, including responding to client inquiries regarding program and services offered.
• Assist clients with filling out applications for services.
• Assist in maintaining and updating applicant files.
• Assist in contacting clients whose applications need additional information.
• Assist in logging in all winter heating emergency calls, and directing calls to the appropriate staff for assistance.
• Assist in client intake, data entry, certification notice and other appropriate administrative duties as appropriate.
• Assist in providing information to clients seeking utility payment management programs.
• Other related duties as needed.

Skills & Qualifications:

• Prior experience in general office work required.
• High School diploma/GED required.
• Good communication skills, both written and oral.
• Ability to sensitively and effectively communicate with individuals of diverse economic and cultural backgrounds.
• Bilingual skills helpful.

Length of Commitment:

Ongoing

Schedule (including day and time if applicable):

10-15 hours per week

To Apply:

Please submit resume and cover letter to the Human Resources Department, 178 Tremont St. Boston, MA 02111, Fax (617) 423-7693, or email volunteer@bostonabcd.org with subject line: Intake Assistant Intern.

Please note: this is an unpaid internship. However, work-study eligibility will be considered.