Volunteer at Blood Drives in Frederick County, MD!

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By engaging with blood donors, you are directly involved with the life-saving process of blood donation! As a Blood Donor Ambassador, you will provide excellent and enthusiastic customer service to enhance the blood donor experience; create a friendly and positive atmosphere that encourages recurring donations; greet, conduct initial temperature screen and assist with sign-in; and, perhaps most importantly, serve refreshments!

Key Responsibilities:

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process.
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution. Report possible adverse post-donation physical reactions to the collections staff.
• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested.
• Responsible to inform donors of current and upcoming donation promotions.