Center for Changing Lives (CCL)’s vision is a community where everyone thrives. Too often, resource and economic opportunity limit participants’ choices and capacity to achieve their goals and vision. CCL partners with those held back by lack of resource and economic opportunity in order to uncover possibilities, overcome barriers, and realize their potential in the form of partnership through coaching, training and educating, coalition building, advocacy and organizing. CCL’s core services of financial, employment, and resource development coaching are supported by the time, skills, and dedication volunteers.
The Front Desk Volunteer is responsible for greeting and supporting clients as they enter into the CCL office. The volunteer will assist in signing clients in, explaining core CCL services, coordinating entry and intake with clients, scheduling client appointments, and making necessary service connections with Center for Changing Lives’ staff. In this position, volunteers will communicate directly with the Resource & Connection Coordinator. The work done and interactions that will be had as a Front Desk volunteer are the first step in a CCL client’s path toward achieving economic and housing stability.
The Front Desk Volunteer will communicate with all staff, use the telephone and voicemail system, use the computer-specifically using Google applications such as Calendar, Mail, and Drive; sort mail, and maintain a clean, welcoming, and safe office environment. Volunteers will be trained by the Resource & Connection Coordinator as well as by current volunteers.
We are seeking a volunteer who can commit to at least one 4-hour shift per week, 10am-2pm or 2pm-6pm.
To be most successful in this position, volunteers should:
Have great customer services skills, keeping a calm and welcoming attitude
Feel comfortable interacting with people
Be flexible and willing and able to adapt to changing situations, procedures, responsibilities, and personalities
Have excellent written and oral communication skills
Have excellent listening skills
Ask relevant and thoughtful questions to staff and clients
Recognize when to ask for or offer assistance with staff
Be comfortable offering and receiving feedback
Be well organized
Experience using Google+ preferable
Bilingual preferred but not necessary!
Familiarity with the city of Chicago (institutions, resources, CTA, streets) preferred, but not necessary!
Provide space and support for those facing lack of resource, support, and economic opportunity
Build your network of professionals and community members working for structural policy change surrounding low-income housing, employment, and resource allocation
Opportunity to develop professional and nonprofit skills and relationships that can be used on a resume
Opportunity to build strong employment references
Opportunity to lead on an advocacy project or create a group within CCL
Opportunity to attend trainings
- Customer Service
- Office Reception
Good Match For
Requirements & Commitment
- Orientation or Training
- 4-8 hours