The position of the Receptionist Assistant involves managing clients, visitors, telephone messages and calls in a professional and efficient manner. Under the supervision of the Community Access and Facility Manager, the volunteer will perform the following administrative tasks. 1- Referral: Provides referral information to callers and visitors’ as needed e.g. 211 Hotline. 2- Reception: Receives incoming calls in a courteous and professional manner at all times in accordance with policy. Greets all visitors/clients in a courteous and professional manner. Refers visitors/clients to appropriate staff member or provides information as needed. Keeps reception area neat and orderly. Ensures that all persons entering building are properly signed in. Opens the building for business by 8:00AM Monday-Friday. 3- Client Services Maintains client files in the Community Access (reception) area. Assists in maintaining and updating client/visitor resource materials. Complies with Caritas client services policies and procedures. Assists in compiling statistics for program reports. 4- Organizational Support Functions Maintains confidentiality regarding all client/visitor information Assists Manager in contacting vendors and escorting them to the appropriate area of the building. Handles other duties as assigned. 5- Other Duties A . Develops and improve plans for professional development . B. Treats staff, clients, volunteers, and the general public with courtesy and respect.

Please contact : Loly Thomas, Direct Service Volunteer Coordinator - Caritas of Austin
lthomas@caritasofaustin.org - 512-632-0559(mobile).