Front Desk Receptionist


(39.321396,-76.61776)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

2700 N. Charles StreetBaltimore, MD 21218

About

Maryland New Directions (MND) is looking for a volunteer to welcome visitors and answer incoming calls a few hours a week as well as serve as a back up when regular staff is unavailable. We are looking for someone who can provide outstanding customer service to our clients, visitors, staff and other volunteers as well as respond to program inquiries and direct visitors to appropriate resources.

Responsibilities

  • Greet visitors in a professional manner
  • Manage and direct visitors, volunteers and clients
  • Answer incoming calls and transfer to appropriate staff
  • Inform visitors or callers of the services that MND offers and register them when appropriate
  • Distribute mail to appropriate staff
Requirements
  • Must have at least one year work or volunteer experience as a receptionist
  • Develop a working knowledge of all services provided at MND
  • Basic computer and typing skills needed
  • Must be customer service and detail oriented
  • Must have ability to use a multi-line phone console
  • Must have the ability to communicate clearly, interact with a diverse population and remain flexible to the needs of the staff, volunteers and clients

Availability
  • MND is open Monday-Friday 8:30am-4:30pm
  • Some regular hours will be assigned based on need and volunteer's availability
  • Receptionist back up needed periodically for 2-4 hour shifts

Skills

  • Office Reception
  • Administrative Support
  • Customer Service

Good Match For

People 55+

Requirements & Commitment

  • Must be at least 21

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