Purpose:

To answer calls arriving into the Red Cross county disaster hotline and to initiate a timely response to disaster incidents in the county according to Red Cross standard operating procedures.

Key Responsibilities:

* During assigned shift, be available to answer all incoming calls into the county disaster hotline from local emergency responders requesting Red Cross help following or during a disaster.
* The county disaster hotline number is transferred directly to the Hotline Dispatcher’s personal phone.
* When a call comes in, assess the type of response and make appropriate calls to alert the Disaster Action Team (DAT).
* The County Paid Staff Member, and others needed to support the response - including the on-call Public Affairs Worker and Client Assistance Card (CAC) Activator.
* Provide support to the DAT while the team is on scene as needed. Support may include calling hotels or calling additional DAT responders.