This is a Virtual Opportunity, with no fixed address.
Assess a caller’s safety and immediate needs in order to provide crisis intervention, information, referrals and advocacy on the Domestic Violence, Crime Victims and Rape and Sexual Assault Hotlines and via the TDD machine, a device for the hearing impaired
Conduct shelter assessments for domestic violence and rape/sexual victims seeking shelter and assist them to access available shelter space
Provide information and referrals
Document calls in computer database and maintain a daily log for statistical reports
Assist clients to access available shelter space for victims of domestic violence and their children
Advocate for victims of crime with allied service providers
Complete reports to the Administration for Children's Services on an as-needed basis
Complete client case studies upon request
Respond to web site inquiries from victims of domestic violence and other crimes upon request
Attend trainings on domestic violence and other victimization issues/ Virtual
Maintain cooperative working relationships with Young Mothers Inc
Other related duties as assigned
Must know computer (alpha) keyboard
Must type a minimum of 30 words/minutes
Good writing skills required (i.e., grammar and spelling)
Must be flexible with work schedule
Sensitivity towards and understanding of victimization, especially survivors of domestic violence
Good interpersonal and phone communication skills a must.
Good listening skills, ability to think critically and support caller in crisis situation required.
Bright, outgoing, organized, hands-on individual who can thrive with limited resources and minimal supervision.
Overall flexibility and ability to work under pressure
High School Diploma or equivalent (AAS degree preferred)
Previous experience working with victim of domestic violence, rape and sexual assault desired.
Prior telephone counseling experience is helpful.
Candidate must be a team player and sensitive to issues of diversity.