Do friends and family members always ask you to help with their tech issues - and love it? Share your tech skills with library patrons that need help with mobile devices, websites, downloading, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one. Empower patrons by improving their computer skills and their access to information!
Examples of what you might help people learn to do:
-opening a social media account
-downloading an app or an e-book
-attaching a document to an email
-using personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applications that interface with these devices
This is a teaching position; you will help the patron find information about using their mobile device or computer, and talk them through the steps, and the patron will navigate through the steps themselves.
Six months or more on a regular schedule, depending on the library.
Tasks & Responsibilities
Help people use the library catalog and other library electronic resources
Help people use the Internet and assist with their email accounts
Teach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity software
Assist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applications that interface with these devices
Please note: we do not perform repairs or troubleshoot equipment problems or failures.
Skills & Qualifications
Be familiar and comfortable with computers and mobile devices
Be proficient and up to date with basic computer software and components, the Internet, using apps and email
Experience teaching adult learners a plus
Experience working with people who have diverse educational, economic and cultural backgrounds
Excellent communication and customer service skills
Ability to be patient and flexible with novice computer users
Able to pass a criminal records check
Age 18 or older
Note: we do not perform repairs or troubleshoot equipment problems or failures. We do not touch patrons’ computers or mobile devices.
Share your technology experience with the community
Learn behind the scenes information about how technology classes are conducted in the library
Receive heartfelt thanks from library staff and volunteers
Learn more about digital literacy initiatives the library is promoting
Develop or enhance your skills on how to train adult learners
Work closely with experienced library staff members
- Adult Education
- Teaching / Instruction
- Basic Computer Skills
- People Skills
Good Match For
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- 6 months or more