Phone Bank Medicare Counselor

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The world of Medicare can be a maze, and many seniors and persons with disabilities are getting lost! As a Phone Bank Counselor for the Senior LinkAge Line(r), you can assist people and caregivers in navigating all things Medicare via the secure phone system at the Trellis office in Arden Hills.

No degree, references, or paid experience required. We welcome anyone who has a passion to volunteer and the necessary basic skills. Previous insurance or Medicare background is helpful but not required.

Become trained to answer questions about:

• Medicare basics
• Medicare Advantage and Supplement Plans
• Eligibility for financial help
• Fraud and abuse issues
• And more!

Qualifications:

• Excellent communication skills: being comfortable with phone calls and customer service
  Strong computer skills: being comfortable with navigating multiple applications on multiple screens, using Microsoft Windows and Microsoft Suite, and navigating web browsers.
• Desire to help others: sensitivity to the needs of older adults, person with disabilities, and other diverse populations
• COVID Vaccination
• We strongly encourage people of color, indigenous, immigrants and refugees, LGBTQ+, people with disabilities, and bilingual people to apply.
• This role requires successful completion of a criminal background check; a social security number must be provided for this background check.
• This role requires compliance with Trellis' non-conflict of interest, confidentiality, and other policies

Extensive training and ongoing support from other volunteers and staff is provided. The Phone Bank is located in our Arden Hills office.

If you are interested, please apply at https://www.volgistics.com/appform/776556266 and select "Phone Bank" under "Interest in volunteering"