Senior LinkAge Line Call Center volunteer

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The world of Medicare, housing, and senior services can be a maze, and many older adults and persons with disabilities are getting lost! Call Center volunteers assist individuals and caregivers in navigating all things related to aging via a secure phone and computer system at the Trellis office in Arden Hills.

Become trained to answer questions about:

• Understand Medicare basics
• Compare Medicare Advantage and Supplement Plan options
• Understand and compare Medicare Part D choices
• Consider eligibility for Medical Assistance
• Identify, report, and prevent Medicare Fraud and Abuse

Volunteer Requirements:

• Desire to participate in a volunteer position that is in-person at our office in Arden Hills.
• Submission of a resume during the application process.
• Sensitivity to the needs of older adults, person with disabilities, and other diverse populations
• Desire to assist older adults and caregivers to understand their Medicare options
• Ability to work independently and make appropriate decisions as required
• Exceptional communication and customer service skills
• Be comfortable with consistent coaching with your team and not knowing every answer.
• Compliance with agency’s non-conflict of interest, confidentiality, and other policies
• Strong computer skills. Being comfortable with navigating multiple applications on multiple screens, using Microsoft Windows and Microsoft Suite, and navigating web browsers.
• We strongly encourage people of color, indigenous, immigrants and refugees, LGBTQ+, people with disabilities, and bilingual people to apply.
• This role requires successful completion of a criminal background check; a social security number must be provided for this background check.
• Be 18+

Volunteer Benefits:

• Be a vital team member and directly impact the lives of older adults and caregivers.
• Share your knowledge with individuals who truly appreciate it.
• Develop a spectrum of marketable skills while receiving ongoing support and education.
• Expand your social network and increase your professional development opportunities.

Time commitment: Our phone counselors average around 4 hours per week.

Extensive training and ongoing support from other volunteers and staff is provided. The Phone Bank is located in our Arden Hills office.

If you are interested, please fill out our application found at https://trellisconnects.org/volunteer/