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Phone Bank Medicare Counselor

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Trellis logo

The world of Medicare can be a maze, and many seniors and persons with disabilities are getting lost! As a Phone Bank Counselor for the Senior LinkAge Line(r), you can assist people and caregivers in navigating all things Medicare via the secure phone system at the Trellis office in Arden Hills.

No degree, references, or paid experience required. We welcome anyone who has a passion to volunteer and the necessary basic skills. Previous insurance or Medicare background is helpful but not required.

Become trained to answer questions about:

  • Medicare basics
  • Medicare Advantage and Supplement Plans
  • Eligibility for financial help
  • Fraud and abuse issues
  • And more!
  • Excellent communication skills: being comfortable with phone calls and customer service
    Strong computer skills: being comfortable with navigating multiple applications on multiple screens, using Microsoft Windows and Microsoft Suite, and navigating web browsers.
  • Desire to help others: sensitivity to the needs of older adults, person with disabilities, and other diverse populations
  • COVID Vaccination
  • We strongly encourage people of color, indigenous, immigrants and refugees, LGBTQ+, people with disabilities, and bilingual people to apply.
  • This role requires successful completion of a criminal background check; a social security number must be provided for this background check.
  • This role requires compliance with Trellis' non-conflict of interest, confidentiality, and other policies

Extensive training and ongoing support from other volunteers and staff is provided. The Phone Bank is located in our Arden Hills office.

If you are interested, please apply at and select "Phone Bank" under "Interest in volunteering"

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About Trellis


1265 Grey Fox Road, Suite 2, Arden Hills, MN 55112, US

Mission Statement

Trellis helps people optimize well-being as they age.


Trellis is a nonprofit organization that provides services, information and connections that help people age well. We are innovators in the field of aging, and are working to offer and create new products, services and relationships to meet the changing needs of a growing population of older adults. We are committed to serving our aging communities with equity and inclusivity. In our role as the designated Area Agency on Aging for the Twin Cities metro area, we serve individuals and organizations in Anoka, Carver, Dakota, Hennepin, Ramsey, Scott and Washington counties. Many of Trellis’ initiatives and activities have a broader geographic reach, across the state of Minnesota and, in some cases, across the nation.


Health & Medicine
People with Disabilities
Health & Medicine, People with Disabilities, Seniors


We'll work with your schedule.


Metropolitan Area Agency on Aging1265 Grey Fox Road, Suite 2Arden Hills, MN 55112



  • Basic Computer Skills
  • Verbal / Written Communication
  • Critical Thinking
  • People Skills
  • Problem Solving
  • Social Work


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Volunteers are needed Monday through Friday between 8:00 a.m. and 4:30 p.m. for a minimum of 4 hours per shift with at least 2 shifts per month and a minimum commitment of one year to the program.

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