Volunteer/Intern telephone crisis counselor


Cause Areas


It's flexible! We'll work with your schedule.


1550 East 78th StreetRichfield, MN 55423



We need volunteer phone counselors to help us with the vital work of Crisis Connection,
a nonprofit mental health agency that provides 24-hour crisis counseling by telephone and Text. Crisis Connection’s service is free, confidential, and available 365 days a year to callers throughout Minnesota.

Anyone can call us for help, and talk about issues such as depression, suicide, abuse,
and family and relationship problems. We also provide information and referrals to additional community resources. Currently, we respond to more than 45,000 calls a year.

Crisis Connection counselors are trained volunteers who are partnered with skilled professionals. They are trained to respond to callers in nonjudgmental and positive ways, and are supported by the professional staff available at all times. Our goal is to provide callers with emotional support, to de-escalate any crises, and help callers find additional helpful resources.

If you are at least twenty years of age and you’re able to serve for four hours per week on our crisis hotline, we’d love to hear from you!

Please contact Jennifer at (612) 852-2201



Crisis counselors must complete one volunteer/intern training session prior to serving on our hotline. Trainings are offered monthly, at no charge to volunteers and interns. Each training session spans a four-week period and convenes on both Monday and Thursday evenings from 6:00pm to 9:00pm. The last class of each session will last until 10:00pm.

Suicide Prevention

We ask that volunteers/interns complete ASIST (Applied Suicide Intervention Skills Training) within 2 months of service. ASIST certification is a $225 value and provided to our volunteers and interns at no charge. Between 12 to 15 hours of Continuing Education Units are provide for completing ASIST


Good Match For


Requirements & Commitment

  • Background Check
  • Must be at least 20
  • Orientation or Training
  • 4 hours per week minimum
Engage your employees, consumers, or students! VolunteerMatch provides the tools that make community involvement easy.