GUEST SERVICES (RECEPTION) VOLUNTEERS TO WELCOME IMMIGRANTS AT OUR CENTER

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The Rian Immigrant Center is seeking volunteers to play a key role in the area of Guest Services (Reception) by welcoming new and current clients (guests) to our center. This position involves answering phone calls, greeting in-person guests, and making connections to internal and external services and resources. This position offers a wonderful opportunity for someone interested in immigration or social services to become part of a team of people dedicated to helping immigrant and refugee families. This is a great opportunity to make a positive difference in the lives of many immigrants, learn new skills, and gain a deep appreciation for a diverse range of cultures. Training and ongoing support will be provided.

TIME COMMITMENT Flexible. 1 or more days per week, 3-8 hours a day depending on volunteer availability (Monday through Friday, 9am-5pm). Specific Days and Times TBD based on volunteer availability and Guest Services needs.

DATES: Immediate need and ongoing throughout the year

RESPONSIBILITIES

• Greet guests, answer phone calls, and provide clear information and compassionate support
• Connect guests to appropriate internal and external programs and resources, with guidance from the Guest Services Team
• Liaise with staff members across Rian programs as needed
• Maintain complete and accurate data and records of calls and visits
• Support with administrative tasks as needed

QUALIFICATIONS

• Excellent interpersonal, critical thinking, and decision-making skills
• Empathy, patience, and understanding of the difficulties immigrant communities face
• The ability to work independently and as part of a team
• Cultural humility and learning mindset; experience working across cultures preferred
• Fluency or strong proficiency in Spanish or Haitian Creole preferred (other language proficiencies will also be considered)
• Basic computer skills and familiarity with office equipment
• A commitment to the overall mission and values of the Rian Immigrant Center

REPORTS TO: Guest Services Manager

HOW TO APPLY : If interested, please apply online at https://www.riancenter.org/volunteer-application/ - please upload your resume using this link.

The Rian Immigrant Center is an Equal Opportunity Employer and strongly encourages candidates of diverse backgrounds and language skills to apply. Interns are NOT required to be native English language speakers.

ABOUT THE RIAN IMMIGRANT CENTER

We empower over 3,500 immigrants and refugees annually from more than 120 countries by providing the legal, wellness and educational support they need to build successful lives. Building on our Irish roots of welcoming others and social justice, we help newcomers find community, and we stand up for immigration policies that are humane and just. America is a nation of immigrants, and despite the current political climate, we are proud to continue the tradition of welcoming immigrants to this country and working together to create a better future for all.

Our vision is of a society where all people are welcomed and valued and enjoy equal opportunities and protections. Rooted in the Irish tradition of hospitality, we work to create a safe and welcoming place for people from around the world who come to our Center and are actively committed to promoting anti-racism in our workplace and our classrooms.

For more information on the Rian Immigrant Center, please visit www.riancenter.org