Retail Donor Engagement Volunteer

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Are you passionate about building connections and making a difference in your community? We're looking for a dedicated individual to join our team as a Retail Donor Engagement Volunteer!

The Retail Donor Engagement Volunteer plays a crucial role in nourishing relationships with our retail donors throughout our 16-county service area through face-to-face donor visits. These visits are intended to steward relationships, support donors on donation practices, and express gratitude to the donors for their partnership.

This increased interaction with our food donors leads to better relationships and an increase in pounds of food donated. This is also an opportunity to support food donors with our processes, including fostering a deeper connection to understanding our food pantries, programs, and communities that receive the food.

If you're interested in lending your valuable communication and relationship-building skills to deepen our connection with our food donors, we would love to welcome you aboard! Please reach out to Brie McNett, Volunteer Services Coordinator, by emailing volunteers@secondharvestsw.org or calling 608-216-7214.

For more information about the role, please view the position description below!

TASKS AND RESPONSIBILITIES

• Meet with approx. 12 retail donors per month to steward donor relationships, provide support in donor best practices, and share donation history info (prepared by our Food Donor Coordinator)
• Maintain outreach and engagement resources for retail donor visits. This includes donation protocols, visit history notes, and a donor dashboard.
• Prepare and manage donor folders for use during retail visits. The folder includes donor protocols, schedule info, donation history info, and more.
• Record notes from donor visits and capture questions, comments, and concerns
• Follow up with the Food Donor Coordinator to review notes within 7 days of the donor visit. If there are any action items, questions or concerns, please follow up the same day or the following day
• Track miles traveled per retail recovery route and maintain a miles reimbursement sheet.

QUALIFICATIONS:

• Friendly, patient, with an eye for detail
• Works independently with minimal supervision while going on visits

• Volunteers will interact with community members and Second Harvest partners during their visits and are expected to abide by SHFB policies and procedures
• Comfortable with public speaking and initiating conversations
• Ability to use personal vehicle to drive to donor locations
• Willing to travel throughout multiple counties in Southern Wisconsin
• Familiarity with Second Harvest Foodbank

COMMITMENT:

• 6-8/hr week - 72-96/hr quarterly
• 6-month commitment
• Onboarding, training, and role-shadowing must be completed prior to volunteer service begins.

DATES:

• Tuesday and Thursday availability preferred

REQUIREMENTS:

• 18 years and above
• Personal vehicle and proof of insurance

• Have a current driver’s license, good driving record, and be able to pass the following:
• Motor vehicle registration check
• Criminal background check

• Approved Second Harvest volunteer
• Onboarding and training to be completed before service begins
• Must follow food safety guidelines during service

LOCATION:

This is a travel-based position that involves traveling to our retail donor sites and on-site engagement at our 2802 Dairy Drive location, which requires a commitment of 6-8 hours per week. This volunteer role is open to anyone residing in our 16-county service area and will be assigned retail donor visits counties in our service area. Volunteers will also need to be onsite at 2802 Dairy Drive to prepare and maintain outreach materials at least 1x week.