Learn to Assist Seniors With Medicare Insurance Enrollment (Poinciana)

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A SHINE Counselor is an active, community-based volunteer of the SHINE (Serving Health Insurance Needs of Elders) program to Medicare beneficiaries and others in Poinciana, Florida. Counselors receive free training (3-Days at Tampa office - may consider a Polk site, if there is enough interest) and provide unbiased information and assistance to SHINE clients as a volunteer of the local Area Agency on Aging (AAA).

REQUIREMENTS: Interest in helping people and the local community. Customer service mind-set including professionalism, tact and courtesy in dealing with individuals served. Strong listening and comprehension skills. Basic computer and internet skills. Must maintain a valid individual e-mail address for training and counseling purposes. Willingness to work with a culturally diverse volunteer and client population. Ability to demonstrate and remain free from any conflict of interest as a counselor.

RESPONSIBILITIES: SHINE Counselors work within the Lakeland area to counsel individuals who have problems with and questions about Medicare, Medicaid, Medicare Advantage Plans, Medicare Supplemental Insurance, Prescription Assistance, Long-Term Care Insurance/Planning and other health insurance issues.

VOLUNTEER BENEFITS: Ability to improve the lives of fellow residents, receive professional training classes and resource materials, participate in local and statewide volunteer recognition events for active volunteers, receive mentoring and technical assistance, and possibly become eligible for various recognition items or awards.