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Detroit Metropolitan Airport Ambassadors are a dedicated team of volunteers whose mission is to enhance the passenger and visitor experience by providing exceptional customer service, while conveying helpful information and friendly guidance with a patient, positive attitude reflective of our community.
Wayne County Airport Authority wants to invite you to join its friendly team of volunteer airport ambassadors.
Our volunteer ambassadors can be found all throughout the ultra-modern facilities at Detroit Metropolitan Airport providing for a variety of vital services, whether originating from the Information Desk or as one of the many Terminal Rovers.
Our volunteers serve as information resource specialists equipped to assist passengers with finding their way, flight status, baggage claim, gate locations, ground transportation, lost & found as well as providing directions for regional visitors to conventions and local events.
Our volunteers have a well earned reputation for extending prompt and courteous assistance. We are especially adept when dealing with international visitors and people with special needs.
Volunteer Benefits include:
- Convenient and free parking in a secured employee parking lot.
- Special discounts on airport gifts and food items.
- Volunteer recognition functions and service awards.
Volunteers are often chosen to help the airport staff with a variety of duties dur-ing special events and the holidays.
The Airport Ambassador Volunteer Program proactively promotes a positive airport experience based on friendliness and efficiency. WCAA is honored to provide exceptional customer service one guest at a time.