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Wayne County Airport Authority

Cause Area

  • Community


11050 Rogell Drive, #602Detroit, MI 48242 United States

Organization Information

Mission Statement

Detroit Metropolitan Airport Ambassadors are a dedicated team of volunteers whose mission is to enhance the passenger and visitor experience by providing exceptional customer service, while conveying helpful information and friendly guidance with a patient, positive attitude reflective of our community.


Wayne County Airport Authority wants to invite you to join its friendly team of volunteer airport ambassadors.

Our volunteer ambassadors can be found all throughout the ultra-modern facilities at Detroit Metropolitan Airport providing for a variety of vital services, whether originating from the Information Desk or as one of the many Terminal Rovers.

Our volunteers serve as information resource specialists equipped to assist passengers with finding their way, flight status, baggage claim, gate locations, ground transportation, lost & found as well as providing directions for regional visitors to conventions and local events.

Our volunteers have a well earned reputation for extending prompt and courteous assistance. We are especially adept when dealing with international visitors and people with special needs.

Volunteer Benefits include:

  • Convenient and free parking in a secured employee parking lot.
  • Special discounts on airport gifts and food items.
  • Volunteer recognition functions and service awards.

Special Assignments

Volunteers are often chosen to help the airport staff with a variety of duties dur-ing special events and the holidays.

The Airport Ambassador Volunteer Program proactively promotes a positive airport experience based on friendliness and efficiency. WCAA is honored to provide exceptional customer service one guest at a time.


Would you recommend Wayne County Airport Authority?
3 reviews Write a review
by Johnny R. from MI (November 12, 2016)
This is a great volunteer organization for students and retired folks. It is all about customer service, and helping people navigate Detroit Metro Airport. Fran Woods oversees the program, and is very courteous and professional.
by Daisy L. (December 4, 2014)
Volunteered here for over a year. Be prepared for stiff rules, but overall a very enjoyable experience. The people you'll work with are the greatest. I recommend this for many reasons. A few that come to mind are: A younger person could gain work experience - particularly in working with the public. You learn a LOT about the airport. For us up in age, it's an opportunity to interface with both young and old. There is an orientation so you can decide if it's for you. If you do decide to accept then you're trained for a month or so (after a security screening).
by Ahmad F. from Dearborn Heights, MI (November 25, 2014)
It is our Homeland, we are so proud to help protect it, give a break to some people working hard, we can see the world in the different faces, languages,and give that world the perfect image about USA.

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