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The Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. We are a primary source of information and resources for consumers, caregivers, and advocates to help ensure quality care for the individual; we advocate for public policies that support quality care and quality of life responsive to consumers’ needs; empower and educate consumers and families with the knowledge and tools they need to advocate for themselves; train and support individuals and groups that empower and advocate for consumers of long-term care; and promote the critical role of direct-care workers and best practices in quality-care delivery.
The National Consumer Voice for Quality Long-Term Care (formerly NCCNHR) was founded out of public concerns for the quality of care in nursing homes in 1975. Twelve citizen advocacy groups met that year in Washington, DC, with a common goal - to represent strong, united voice for long-term care residents. Today, the Consumer Voice continues to advocate to improve nursing home care and has expanded its focus to advocate for people who need long-term care in any setting, including assisted living and home and community-settings. For 40 years, the Consumer Voice has been recognized as the leading national organization to bring long-term care consumers' voices directly to federal policy discussions and serves as a leader in empowering consumers.