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The Institute for Healthcare Communication (IHC) advances the quality of healthcare by optimizing the experience and process of healthcare communication. We accomplish this by: 1. Creating and disseminating innovative educational programs and services 2. Advocating for the importance of communication as an essential aspect of healthcare 3. Engaging in collaborative research on communication in healthcare 4. Partnering with other leading organizations that share our vision
IHC is an independent nonprofit, accredited by ACCME, AAFP and AANC (through a co-providership with the University of Pittsburgh). We have been designing and conducting communication and coaching skills programs since 1987. We don’t do IT or PR; our focus is the person-to-person interactions between clinicians and patients/families, and within healthcare teams that are critical drivers of patient engagement and satisfaction.
All our training curricula are highly experiential and evidence-based. The research evidence is clear that clinicians with strong communication skills have better diagnostic accuracy, suffer fewer complaints and malpractice suits, and they-and their patients-are more satisfied. Once learners master even just a few skills (e.g., open-ended questions, empathic responses, ask-tell-ask) they find they are more efficient as well as more effective. We believe strong communication skills are important to care, and equally important to avoiding physician burn-out.
- Barbara Andrews
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