Arlington Heights Memorial Library

Cause Area

Arts & Culture
Children & Youth
Community
Computers & Technology
Education & Literacy

Location

500 N Dunton AvenueArlington Heights, IL 60004 United States

Website:

http://ahml.info

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Website:
http://ahml.info

Help library customers with copies, faxes, and scanning on Sundays

Flexible Schedule | Arlington Heights, IL 60004

The Arlington Heights Memoria Library provides customers with access to self-service copy machines and Simple Scan Stations for sending faxes and scanning documents. These stations are located near the Tech Learning Center Desk and public computer lab. The Digital Services Department has noticed an increased volume of customers needing assistance with copying, faxing and scanning. They developed the Tech Learning Center (TLC) Desk Support volunteer position to allow staff to focus on assisting customers with other technology needs while ensuring that customers still receive help with copies, faxes and scanning. The shift we are currently filling is Sundays from noon-3 p.m. What are the role responsibilities? In this role, the volunteer is responsible for: Providing support and oversight of the self-service copier/fax/scanner area. Assisting customers with making copies, as well as using the fax machine and scanner. Training will be provided. Directing customers to staff for questions not related to the copier/fax/scanner. What qualities are we looking for in a TLC Desk Support volunteer? An individual who: Has excellent customer service skills and patience when working with customers with varying ability levels. Is comfortable with technology and performing basic troubleshooting. Has the ability to follow guidelines and instructions. What is the time commitment? Shifts will be during high-volume times as determined by the Digital Services Department. The shift we are currently filling is Sundays from noon-3 p.m. Our goal is to have a small group of volunteers for this role and create a rotating schedule. We anticipate a minimum of 1 shift per month per volunteer though this may change depending on the number of volunteers we get. Due to the public service nature of this position, reliable attendance for scheduled shifts is required.

Date Posted: 2024-04-18

Organization Information

Mission Statement

We believe in: Unparalleled Customer Service: our best-in-class staff strives for continuous improvement by identifying and providing the services our residents and businesses need most. Free and Equal Access: all individuals have the right to choose for themselves what to read, hear, or view. Fiscal Responsibility: all decisions are weighed against the value added to the lives of our customers. A Focus on Arlington Heights: we are a part of the fabric of our community; all services are tailored to the unique needs of our residents and businesses.

Description

The Arlington Heights Memorial Library strives to add value in our customers’ lives by:

partnering with them to develop skills they need to succeed in all stages of their lives;
helping local businesses and community agencies thrive;
creating occasions for cultural experiences and discovery; and
offering opportunities in Arlington Heights for gathering, learning, contemplating, creating, and finding inspiration.

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Arlington Heights Memorial Library

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