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Get past their anger, frustration, guilt or "desire to punish"
Clarify their underlying, bottom-line goals
See their "opponent's" feelings, viewpoints and goals
Cooperatively build a lasting, WIN/WIN voluntary solution
Create an atmosphere of on-going cooperation and efficiency
In Mediation a neutral, third party helps those in conflict define issues, explore solutions and reach practical, workable and mutually satisfactory agreements. Mediation seeks to prevent conflicts from escalating, saving everyone involved the time and expense of going to court.
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