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The mission of the Office of the Ombudsman for the Institutionalized Elderly (OOIE) is to receive, investigate and resolve complaints concerning certain health care facilities serving the elderly and to protect, preserve and promote the health, safety, welfare and civil and human rights of the residents 60 years of age or older, of such facilities. Our top service and advocacy priority is to eridicate abuse and neglect in long term care.
Volunteer Advocates are trained to proactively resolve quality of care and quality of life issues as close to the bedside as possible through a facility "contact person". By establishing a presence in facilities, volunteer advocates can prevent abuse, neglect, and exploitation of New Jersey's (60 Years of age +) population residing in long term health care facilities throughout the State.
Volunteer Advocates establish a visible presence within the facilities to represent the needs and concerns of residents. They are trained and certified by the Department of the Public Advocate to provide on-site advocacy to residents and their family members. Advocates complement the investigative function of the Ombudsman's Office by attempting to resolve issues at the lowest level in the long-term care facility and referring complaints of abuse or neglect and exploitation for investigation.