Description
Our values are Respect, Integrity, Teamwork, Service and Stewardship.
Family Health Network (FHN) began in 1995. We had an important goal. It was to bring quality health insurance to people who need it the most. FHN is a not-for-profit managed care community network. It is directed by local healthcare providers. We serve people living in the Chicago area. This includes Cook, DuPage, Kane, Kankakee, Lake and Will Counties. FHN also serves people in the Rockford area. This includes Boone, McHenry and Winnebago Counties.
For 20 years, we have made strong relationships with medical providers. That has helped us give more medical care to the people we serve. As we grew, we have become a leader in Medicaid. Medicaid is a program sponsored by the government. We serve our members with great providers and hospitals. We also offer special centers for mental health and children’s health. FHN is successful because we give our members quality care. We think of every provider as a partner, not just a paid contractor.
Member satisfaction is the best way to measure our success. That’s why we offer great customer service. We have some of the highest ratings possible. We welcome feedback from our members and providers so that we can stay at a high level of performance.
In addition to giving great service, we truly care for our members. We help pregnant women with education about birth and childhood. We help children get shots that prevent serious illness. And we help low-income families get the quality care they deserve.
Most important of all, we help our members live healthier lives. We promote prevention and wellness. And we provide the healthcare services that best meet their individual needs.
