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When the Illinois General Assembly created CUB in 1983, it gave the nonprofit, nonpartisan organization a clear mission: to represent the interests of residential utility customers across the state. The statute directs CUB to carry out that mission by intervening in ratemaking proceedings before the Illinois Commerce Commission (ICC), in the courts and before other public bodies and by providing consumers with information and assistance regarding their utility companies. Since its inception in 1984, CUB has been doing just that--working for lower rates and better service from the state's investor-owned electric, gas and telephone companies. Over the last 3131 years, CUB has saved consumers more than $10 billion by blocking rate hikes and winning consumer refunds.
The Citizens Utility Board (CUB) is the premier consumer group in Illinois, with over 100,000 members statewide. Since its founding in 1983, CUB has helped save consumers more than $200 billion by promoting consumer-friendly policy and providing money-saving advice. CUB is a grassroots organization with one of the strongest outreach operations in the state. In 2014 alone, CUB participated in 500 events, largely focused on energy efficiency and helping people save on their utility bills. CUB’s success in recent years prompted the St. Louis Post-Dispatch to call CUB the "gold standard" of consumer groups nationwide.